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May was a tough month for newsagents

I have now reviewed sales data for May 2010 and compared this with May 2009 for twelve newsagencies.  It’s been a challenging month for newsagents and retail in general..  While there is a risk in only looking at data for a month, here is a summary of what I have seen:

  • Magazines.  The average decline in unit sales is 4%.  That said, my newsXpress Forest Hill store recorded year on year growth of 4% in May.  Our weeklies are up 7%.  Looking closely at the performance of the 12 stores though, May 2010 is better than thefirst quarter of the year – the decline appears to have softened.
  • Newspapers.  Down 4% in unit sales.  Newspapers are more affected by the news cycle.
  • Stationery.  Sales are pretty much line ball year on year in most stores for which I have data.
  • Books.  Excellent growth in the stores with book sales at $2,000 a month or more – i.e. stores selling more than the discount novels.  Of the twelve in this initial sample, only three were into books in any reasonable volume.
  • Copying & faxing.  Double digit growth in all but two stores.
  • Gifts.  I only looked at stores with $2,000 a month in sales or more – double digit growth in most.  Of the 12 stores, only four were into gifts in any volume.
  • Cards.  This is the hardest hit department.  Red ink everywhere – declining unit sales ranging between 5% and 20%.
  • Customer traffic.  Down on average 7% – but a couple reporting a concerning double digit decline.

I have seen Year to Date sales data from a landlord for our retail category and they are reporting a decline of 9%.

While the news does not look ideal, there is good news in the data for entrepreneurial newsagents who are driving change through their businesses.

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Newsagency challenges

World Cup magazines go off!

worldcup-mag.JPGSales for just about any of the World Cup titles are excellent with sell outs being reported by many newsagents. Even Soccer International Magazine’s World Cup Program which arrived late in the cycle is selling well – our success has been at the counter as an impulse purchase – good considering the purchase price.

Part of what is driving such good sales of World Cup titles for newsagencies is our range of foreign language titles. These attract a broad cross-section of shoppers from countries with a strong interest in the game.

Newsagents not actively promoting their range of World Cup titles should take action today – there is still time to achieve excellent sales.

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magazines

Beecher: iPad exhilarating

Read what Eric Beecher, former editor of the Sydney Morning Herald and former editor in chief of the Herald and Weekly Times and current publisher of Crikey thinks about the iPad:

Using the iPad to consume journalism is an exhilarating experience. It is, almost certainly, a game changer for the way media consumption will evolve.
Just as the internet revolutionised the paradigm of media useage more than a decade ago, imagining where this kind of light, portable, rich, instantaneous, bespoke iPadish platform could go feels very much like another Gutenberg moment.

But, for the future of newspapers and old media, it also feels very much like a Hindenburg moment.

All the hype bloviating from newspaper companies about how the iPad will secure their future seems so much like wishful thinking based on mindless logic…

Click here to read the rest of the piece.

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Media disruption

Promoting Top Gear magazine and the free DVD

fhn_topgear_may3110.JPGWe are promoting the latest issue of Top Gear magazine with an in-location display at the entrance of our men’s magazines aisle  – despite the title not being targeted by ACP for any special treatment this week.  early indications are good for this issue of the magazine.  That said, next week we will give it a push in a higher traffic area.

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magazines

Frustrating Apple iPad customer service

I called Apple today wondering where my iPad 3G is given that it was bought and paid for close to three weeks ago.

After selecting a bunch of options on their phone system I got to speak to a human.  Well, I think she was.  The truth is that I got little more than canned answers and my name repeated every fourth word.  Ugh!

The Apple representative had absolutely no joy for me and no explanation as to how people could buy off the street today what I preordered and prepaid for three weeks ago and am yet to receive.

No matter how I couched my questions the canned answers kept coming.  What irritated me the most what that she understood my concerns and wanted to help me.  Not!

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Customer Service

A whole new way of reading the news

australian-ipad.JPGThe ad on page 10 of the media section of The Australian yesterday should focus the minds of newsagents on the new world in which we now live.

The photo of a iPad featuring The Australian on its screen resting on a front door mat is a play on the quintessential image of a home delivered newspaper in the same situation. News Limited is not Robinson Caruso in their approach.  Publishers across the world are promoting the iPad as an alternative to their print product and home delivery specifically.

The arrival of the iPad and its promotion as a new distribution channel should not surprise newsagents, but it will. The advertisement in The Australian is just the first steps of promoting this new distribution channel.  I’d be doing the same if I were them – leveraging the old distribution channel to promote the new.

At some point, newsagents will become upset about the new distribution channel such is the ignorance in some quarters about what has been an obvious goal among publishers for years as I have discussed here many times.

Our focus needs to be on our model for the future, a model which recognises the disruption caused by the iPad and the devices which will follow.  The answer is not for us to sell newspaper subscriptions for the iPad as some newsagents are proposing.  The suggestion reflects ignorance of how the new channel works.

While publishers (magazine and newspaper) are telling newsagents that the iPad will not impact retail and home delivery sales, I think they will.  Not so much in the next two or three years but certainly beyond.  This is why it is essential we focus on our businesses today.  If you need motivation, pull out The Australian from yesterday and turn to Page 10 of the media section.

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Media disruption

InStyle magazine promotion works

fhn_instyle_may3110.JPGOur in-location display for InStyle magazine has worked very well.  We have achieved a 77% sell-through in 13 days.  This is the only place the title was promoted.  The display has helped push the performance of this issue of InStyle above average for us to this point in the sales cycle.  I am not suggesting that the display is the only reason for the sales success.  No, the magazine itself has plenty to do with this including the cover.  The display is designed to help people looking for the title to easily find it as well as to promote it to others browsing in the aisle.  It’s all about making shopping easy.

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magazines

Promoting the NW magazine VIP card

fhn_nw_may3110.JPGWe are promoting the latest issue of NW magazine at the counter this week.  The free VIP card stuck to the cover which gives the reader a discount on shoes is a good value add-on to the magazine which we are happy to promote.

The value add is the reason we are promoting the magazine in such a prominent position as well as in its usual location and the basket builder stand.

The execution by ACP is excellent – well attached VIP card to the cover, good marketing collateral, good offer.

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magazines

Promoting the Zoo discount

fhn_zoo_may3110.JPGWe are promoting Zoo with newspapers this week since they are running another of their $1.95 special offers.  It’s frustrating because it will sell well and then fall back next week to not paying its way.  I understand why ACP runs this discount campaign, I just don’t see any long term upside in newsagency sales other than extending a few baskets the week the discount cover price applies.

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magazines

Why the iPad is not an ideal home delivery device

The Apple iPad in its current form is not ideal for assisting with newspaper home deliveries.  The GPS is not accurate enough nor the update speed fast enough for what would be needed in a suburban newspaper distribution situation.

Also, the only sat nav facilities in the iPad are for Google maps, not Melway or other maps.

The other barrier is cost.  Would newsagents be prepared to put around $1,000 of technology in a vehicle for deliveries?

I think the iPad has many applications of interest to newsagents and other business operators – just not in the home delivery area at this stage.

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newsagent software

Why would you buy a newsagency today?

I am often asked by people looking at buying a newsagency why they should given the issues and challenges discussed here and elsewhere.

In my view, a newsagency represents a good investment and offers good opportunities, plenty of upside – despite some challenges presented by out of date practices.  The value in theupside is why I have expanded my own involvement.

There is plenty about a newsagency business you can control.

There are excellent new traffic opportunities: ink, books, gifts, services and some other new products areas I am not prepared to name here just yet.  These are brining new customers in.

There are excellent sales efficiency opportunities – selling more to existing customers. This is achieved by cleverly leveraging high traffic products such as newspapers, lotteries and major magazine titles to drive impulse purchases.

There are good margin opportunities. For example, ditching magazine company calendars in favour of dealing with calendar specialists – newsagents more than double their margin.

Proactive newsagents can transform the business. This is where the biggest opportunity lies. By respecting existing key traffic generators and evolving the business offer in other categories, smart retailers can significantly increase sales and profit. Yes the traditional newsagency is old and tired. The new newsagency is vibrant and profitable.

Change. Yes technologies like the iPad will impact our businesses. This will be more in a good way than a bad way. Entrepreneurial newsagents are seizing the opportunity of change and using this to motivate internal change.  There are newsagents making good money from cafe services, online businesses and expanded distribution businesses.

So, why would I buy a newsagency today? The opportunity!

The only caveat I would apply is that you need to buy at the right price.

I will be covering the themes in this blog post in detail at the Newsagency of the Future workshop next month.

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buying a newsagency

Check your Master Chef allocation

With issue #2 of Master Chef magazine just around the corner, newsagents who expect to sell plenty of copies should check with Gordon and Gotch on the planned allocation.  Given that many newsagents did not get addditional stock and that allocations will be based on actual sales, getting now for additional stock would make sense.

I expect issue #2 to be strong since the TV show is still running and there will be plenty of customers who missed out on issue #1.

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magazines

Better Homes and Gardens sells well at the counter

bhg-counter-jun10.JPGIn addition to our in-location display we promoted the latest issue of Better Homes and Gardens at our main counter over the weekend with tremendous success.

Weekend shoppers dropping for a newspaper or lottery ticket were our target and it worked.  It was terrific seeing this in action first-hand.  We restocked the display Saturday afternoon it had done so well for us.

Better Homes is one of those titles which responds very well to promotion at the counter.

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magazines

Woolworths / Safeway decline to support World Cup promo

Woolworths ( and Safeway) supermarkets will not be participating in the World Cup Soccer Flag promotion with The Sunday Age (and the Sun Herald?) today.

I am not sure of the reason for Woolworths not participating and don’t really care.  This provides another opportunity to reinforce the difference between a newsagency and a supermarket for circulation product.  If only the publishers would get this and leverage the opportunity of the service newsagents provide.

While there will be some grumpy customers today who are frustrated at having to walk to us to get their flag, there will be others who check us out and even buy something as a result.

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Newsagency opportunities

Still no sign of my iPad

sad-ipad.JPGIt is frustrating hearing from and reading about people who bought iPads from Apple stores on Friday and yesterday.  My desk has several iPad attachments, as the photo shows, but it lacks the device.  The Apple website still says my iPad will ship by June 7.    My frustration is heightened by reports that TNT has had the devices ready to ship for more than a week.  This is not good treatment of someone who committed to the device well in advance of the release date.

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Media disruption

News coverage on the Modern Award

I have done a couple of media interviews over the last week on the Modern Award – one for background material to help the journalist understand where newsagents sit in the mix of the changes.  Some of what I have written here has been picked up.  We have a long way to go to sort out the challenges the award changes have delivered to newsagents and plenty of other businesses.  The frustration is that the process of negotiating exceptions and regulatory changes is time consuming and expensive.

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Newsagency challenges

British magazine display drives sales

The British magazine display which we ran at the front of our newsXpress Forest Hill store for a week delivered an excellent sales lift – making the space and time allocation well worth the effort.  My sense is that it also drew browsers into the store since we were showing ourselves as carrying more than only the top selling magazines.

A key point of difference as newsagents is the depth of our magazine range.  We ought to embrace and promote this more.  By only promoting top selling titles, as many of us do today, promote that we are me-too retailers, competing in a crowded market.  The british magazine display and other specialinterest displays we do push against this.

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magazines

Promoting free coffee with New Idea

new-idea-coffee.JPGWe gave over a couple of pockets to promote the free coffee available to readers with New Idea this week.  The simple display with an A4 poster worked well for us, delivering strong sales.

Given that some customers will choose between a few titles, promoting a value proposition like the free coffees can help guide the choice.

I’d much rather promote a value add than discount a title to get the sale – especially in a shopping centre where rents are high and every cent is valued.

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magazines

Puzzler Arrowords sales collapse for us

puzzler-arrowwords.JPGThe latest issue of Arrowords from Puzzler has not performed at all.  Yesterday morning, I returned everything we had received after leaving the title on the shelves for six weeks to achieve at least something.

We also supported title with a co-location promotion in with our women’s weeklies titles for a week.

This is where the magazine distribution system is flawed.  I have given over my space, my labour and my cash to support Arrowords and I get nothing in return.  The magazine distributor is paid regardless.  We price our assets too cheap.

As I have written here many times previously, there needs to be a non performance fee which applies where a title does not perform to minimum standards.  Given the little control newsagents have over what they receive from two of the distributors such a safety net for our investment is fair.

I think the folks at Puzzler need to work on their titles.  Lovatts are creaming them and while that is good for Lovatts it is not good for healthy competition on our shelves.

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magazine distribution

Lying to get your business

Some sales representatives who call on newsagents will do anything to get you to buy their products or service.  Newsagents would know who I mean – they are the sales people who try and win business by lying about the competitors.  It’s their point of difference.  I am talking here about outright lies and not just tough competitive positioning.  It speaks volumes for their belief in their own product that they focus on the competitors more than themselves. Thankfully, business won this way often bites them sometime down the track.

There is a bit of lying going on right now and, no, I am not about to name names or companies.

If a supplier representative says anything to you about a competitor of theirs, ask them to prove it.  This will soon shut them up.  Better still, go to the company or person they are speaking about and let them know – it is what you would want if it was you they were talking about after all.

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Ethics

Newsagency of the Future workshop – Cairns date added

I have scheduled a Newsagency of the Future workshop for Cairns on July 1, 2010 @ 10am following contact from Cairns area newsagents.  Bookings can be made here.

At all of these sessions we will discuss how new technology like the iPad will impact on newsagencies, how newsagents are reinventing their businesses and attracting new traffic and driving better margin.  There are some exciting stories to share.

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newsagency of the future

MediaWeek podcast: magazines

I was fortunate to participate in a podcast for mediaweek magazine yesterday.  Hosted by Brendan Wood and James Manning (Publisher of mediaweek), I appeared along with Erica Bartle of the Girl With a Satchel blog.

The hour long podcast was a terrific discussion about magazines.  We covered the Master Chef launch, the bundling of magazines as appears to be happening more, the latest magazine audit numbers and the challenge of the iPad.  Click here to listen to the podcast.  Let me know what you think.

It is good that newsagent voice is represented in a discussion like this about magazines which will be listened to many of our suppliers.

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magazines

Where is my iPad?

It sucks that I preordered and prepaid for my iPad but now have to wait another week.  Apple has teased me by shipping all extra bits but not the iPad itself.  Ugh!

I could have stood in line overnight but I figured I’d trust their online process.  I’m not happy that people who bought after me get served first.

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Media disruption

Promoting Better Homes and the chook cookbook

fhn_bhg_jun10.JPGWe are promoting the latest issue of Better Homes & Gardens at the counter this week as well as with this in-location display.  It gets the prime counter location thanks to the chook cookbook of the cover.  We decided on the in-location display to maximise sales in the first week of the on-sale.

We plan additional activity for the weekend, when we sell most copies of this title.

We do all of this because we are rewarded with sales.   This is one title which newsagents should get behind, especially Fridays through Sundays, as it responds very well to promotion.

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magazines

Catching customers as they leave

fhn_aww_jun10_2.JPGThis photo shows the rear of the display promoting the latest issue of the Australian Woman’s Weekly.  Click here to see the front.  Promoting the title on both sides works for us as we get shoppers as they enter and leave the main women’s magazine aisle.

One thing ACP does well is provide good marketing collateral.  For this issue of AWW we received the A1 poster, plenty of cover run-ons, plenty of A2 posters two of the large banners.  This collateral kit provides us with options for these displays I have posted here as well as material for the location we will move the title to next.

Sales for this issue of AWW have been strong.

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magazines