A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Warren Buffet on the future of newspapers

The Hypergene MediaBlog drew my attention to a report about the shareholder Q&A at the recent Berkshire Hathaway shareholders’ meeting where Warren Buffet (Chairman) and Charlie Munger (Vice Chairman) answered two questions relating to newspapers. Their answers are interesting in the context ot the considerable space which Australian newspapers devote to talking about the future of newspapers. I’m reminded particularly of the recent interview with Ron Walker, Fairfax Chairman. I’d prefer to see more realistic commentary from newspaper publishers about the future of print product compared to their online offerings.

Here’s how Buffet and Munger responded to the two questions:

Do you think that the media business has become permanently less profitable due to new technology?
WB: People will always want to be entertained and informed. But people just have two eyeballs, and there are only 24 hours in a day. Fifty or 60 years ago, media for most people consisted of the local movie theater, radio, and the local newspaper. Now people have a variety of ways of being informed faster (if not necessarily better), and have more entertainment options, too. But no one has figured out a way to increase the time available to watch entertainment.

Whenever more competitors enter a business, the economics of that business tends to deteriorate. Newspapers are still highly profitable, but returns are falling. The size of the audience for network TV is declining. For years, cable TV was thought to operate in its own world, but that’s changing. Few businesses get better with more competitors.

The outlook for newspapers is not great. In the TV business, a license from the government was essentially the right to a royalty stream. There were basically three highways to people’s eyeballs, and companies like P&G, Ford, Gillette, and GM would pay a significant amount of money to be get on those highways and advertise their products to a mass audience. But as the ways to get in front of people’s eyeballs increases, the value of those highways goes down.

World Book used to sell 300,000 sets per year in the mid-1980s, each for $600. Then the Internet cam along; it didn’t require printing or shipping, and people became less willing to pay for World Book sets. It doesn’t mean that it’s not worth $600. But competition has eroded returns.

CM: It’s a rare business that doesn’t have a way worse future than it has a past.

WB: The thing to do was to buy the NFL when it was first organized. There are now more ways than ever to transit events; value can be extracted from them in different ways.

If you were looking at newspaper publishers as possible investments, what would you use as a margin of safety?
WB: What multiple should you for a company that earns $100 million per year whose earnings are falling by 5% per year rather than rising by 5% per year? Newspapers face the prospect of seeing their earnings erode indefinitely. It’s unlikely that at most papers, circulation or ad pages will be larger in five years than they are now. That’s even true in cities that are growing.

But most owners don’t yet see this protracted decline for what it is. The multiples on newspaper stocks are unattractively high. They are not cheap enough to compensate for the companies’ earnings power. Sometimes there’s a perception lag between the actual erosion of a business and how that erosion is seen by investors. Certain newspaper executives are going out and investing on other newspapers. I don’t see it. It’s hard to make money buying a business that’s in permanent decline. If anything, the decline is accelerating. Newspaper readers are heading into the cemetery, while newspaper non-readers are just getting out of college. The old virtuous circle, where big readership draws a lot of ads, which in turn draw more readers, has broken down.

Charlie and I think newspapers are indispensable. I read four a day. He reads five. We couldn’t live without them. But a lot of people can now. This used to be the ultimate bulletproof franchise. It’s not anymore.

CM: I used to think that GM was a bulletproof franchise. Now I’d put GM and newspapers in the “Too Hard” pile. If something is too hard to do, we look for something that isn’t too hard. What could be more obvious?

WB: It may be that no one has followed the newspaper business as closely as we have for as long as we have—50 years or more. It’s been interesting to watch newspaper owners and investors resist seeing what’s going on right in front of them. It used to be you couldn’t make a mistake managing a newspaper. It took no management skill—like TV stations. Your nephew could run one.

My interest is in the newsagency channel where there are close to 5,000 independently owned small businesses investing in a future built around newspapers. I accept (and hope) newspapers will be around for decades to come, there is no doubt that consumer habits are changing. This will impact the supply chain and that’s where there are consequences for newsagents. While publishers owe newsagents nothing, the reality is that they control much about newsagent operation. This means they have an obligation to be more transparent about their plans so that newsagents, in turn, can make more informed investment decisions.

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Media disruption

Star Enquirer dies

Star Enquirer, a magazine I’ve written about here several times, has finally been put out of its misery. MediaWeek reports today that the May 24 issue will be the last we see of Star. Star entered a crowded space and was soon challenged by the more focused Famous and renewed challenges from New Idea, Woman’s Day and NW.

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magazines

Grandad, what’s a newspaper? The ACCC on convergence.

The Age publishes a piece today by Graeme Samuel, chairman of the ACCC (Australian Consumer Competition Commission). Samuel yesterday delivered a speech, Granddad, what’s a newspaper?: the next media revolution which is the basis for the article. While considering the government’s recently announced media changes from a regulatory perspective, Samuel discusses, in brief, the considerable changes in how consumers access news and information. This is where I find the speech most interesting.

We don’t hear too much about the coming changes in how we will access news and information in Australia. All media outlets spin the challenges of convergence, disruption – call it what you will – to suit their purposes. Samuel does not have such a conflict. While publishers and broadcasters have management and financial resources necessary to modify their business plans in response to the changes, it’s at the small business end, particularly newsagencies. Where the impact could be greatest due to lack of planning.

Even though it may be outside his brief, I would like Graeme Samuel to deliver his speech to newsagents. It would serve as an important wake up call. The core business of newsagencies is changing. Slowly at present and maybe for a few years yet but change it will. The speed of change will pick up with time. Smart newsagents see this already and are evolving their business models They are merging home delivery territories. Others are morphing their retail businesses to a new level. Those not so smart expect publishers and other suppliers to take their hand if there is to be any change.

The newsagent channel consists of 4,600 retail outlets and around 3,500 distribution points. I’d guess that there are around 60,000 employees – 30% full time and 70% casual. In an average newsagency between 40% and 60% of revenue comes from newspapers and magazines. The infrastructure has a cost which is barely covered by today’s revenue. Any dilution of that will hit hard unless the lost revenue is replaced. This is what most newsagents cannot see. The do not understand the need to grow traffic from non newsagent and magazine seeking consumers.

I am not advocating any form of protection for newsagents. They exist in a deregulated world and are free to make their own decisions. However, with so many unaware of the impact of technological change someone in authority needs to tap them on the shoulder and suggest they look beyond a few steps in front. This is where Samuel could play a role. Given the involvement of the ACCC in the deregulation of the distribution of newspapers in 1999 they would be an appropriate body to educate newsagents.

The ACCC could assist newsagents in one key area: the magazine distribution model has not changed since prior to deregulation. This model sees newsagents provided low volume titles – those outside the top 200 – on inequitable terms. Supermarkets, petrol outlets and convenience stores refuse to carry these titles because they would not deliver an adequate return. The ACCC could look at the economic model in the context of the deregulation it facilitated and determine if the deregulation changes left newsagents with a magazine supply model which is anti competitive for them.

In the meantime one can only hope that newsagent associations and others will promote the Samuel speech to their members.

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Media disruption

Magazine oversupply

We usually sell 4 or 5 copies of Digtal Camera World. Despite flat net sales, our distributor, Newsagents’ Direct Distribution, has increased supply four times in the last five months. Now we are getting 10 copies. There is no justification in our sales data for the increase. This extra stock costs more labour, takes up more real-estate and uses more cash. NDD has an obligation to scale magazines out to newsagents on an equitable basis. Increasing supply, as in the example I have given, is, in my view, unconscionable.

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magazines

Belfast Telegraph partners with newsagents on sex offender campaign

The Belfast Telegraph is running a strong and emotionally charged campaign to seek changes to the granting of remissions for convicted sex offenders. What is interesting is their use of 1,600 independent newsagents as places where the petition can be signed. I am guessing that they have provided newsagents with display material to support the cause in store. Engagement by their retail channel in this campaign, politics aside, is good as it underscores the role newsagents can play in community campaigns. It also supports the commercial link between newsagents and the publishers.

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Newsagency challenges

What people really think about Rex Hunt and the Beaconsfield mine rescue story

I appreciate it’s off topic for what is usually covered here but it’s worth noting two issues people are talking about when they buy their newspapers – Rex Hunt has made many fans angry to the point where they say they will not listen to him on 3AW; and, the mine rescue story is over, the soon to hit media blitz is of little interest and the guys should share their money with the rescuers.

Customers are talking about these stories more than anything else in the last year. They are giving their views without prompting. Many are most passionate in expressing their opinions.

I’d note that most would not express views at a supermarket checkout, a petrol station, a coffee shop or a convenience store yet they are happy to speak up at their local newsagency. Yeah, I say it often – newsagencies are an important cultural touchstone in Australia.

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Uncategorized

Jack Matthews of Fairfax Digital talks about their online strategy

Courtesy of Paid Content is this story by James Pearce about an interview with Jack Matthews, the new head of Fairfax Digital. An interesting is somewhat shallow (for obvious commercial reasons) insight into their plans. His comments about newspapers and how they need to confront the challenges of online competitors are refreshing for someone employed by a newspaper publisher. I’d like to hear Jack Matthews speak with newsagents (maybe at the national conference on Hamilton Island later this month???) because he seems to tell it like it is. The interview underscores the importance of the digital strategy to Fairfax and this is at odds with the “our newspapers are our focus” mantra newsagents hear from publishers. While I agree newspapers have a future, digital is where the real action is. Newsagents investing hundreds of thousands of dollars (if not millions) in their retail and distribution businesses need to know more of what Jack Matthews knows. The interview can be heard here.

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Media disruption

Disintergration of a channel

I was talking with a newsagent yesterday who told me that he ran out of newspapers on one day a week ago and was not able to get additional stock from the publisher so he took fifty copies from a major supermarket he is required to supply as a sub-agent. Within fifteen minutes he was called by his newspaper representative and told to return the fifty copies to the supermarket. His shop was without the newspaper for the rest of the day and he had to point customers to the supermarket. The supermarket returned 40 copies of the newspaper the next day.

there was a time when newspaper publishers relied on newsagents to manage distribution in their ‘territory’. Now, thanks to corporate deals between publishers and some national retailers, newsagents are no longer local managers. As my story illustrates, the new arrangements can treat newsagents as secondary outlets. No wonder newsagents are losing their top of mind position with consumers when it comes to newspapers and magazines.

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Newspaper marketing

News Ltd pushes Big W ahead of newsagents

I was disappointed to see the advetisement in yesterday’s News Ltd Daily Telegraph newspaper promoting their World Cup supporter braclets. The ad features Big W prominently, saying they are available at all stores. The same ad says they are also available in leafding newsagencies. Just a few years ago newsagents would have been the key focus. News will say it is a response to changes in consumer attitudes. News needs to accept that it plays a key role in shaping that.

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Uncategorized

Publishers, naval gazing and classified advertising

Newspaper publishers are devoting more and more newsprint to the disruption to their businesses brought about by technology – the Internet and mobile access. Yesterday the Australian Financial Review devoted two pages in their marketing section. (I can’t link because the stories are available to subscribers only.) It will be interesting to revisit some of these articles in five and ten years. On the one hand the publishers are all telling us it is business as usual while they invest hundreds of millions of dollars in online plays. If I were them I’d be making the same investment and I’d be more open about the future prospects of newspaper sales based on over the counter sales data.

Out of yesterday’s coverage was this quote from David Kirk, CEO of Fairfax, when discussing online classified advertising: “We need to be realistic. There are some forms of classified advertising that work better on the internet, such as low-end jobs and general merchandise trading.” He goes on to say that newspapers have responded. Well, some would call it a response. Taking newspaper classifieds and putting them online is not a response. The offerings do not compete with the innovative online advertising players. Newspaper online classifieds are too expensive. Newspaper publishers need to view their online portals as entry points with the data they gather being accessed from a myriad of sites and locations. This is where they can make money – from gathering content rather than by being the exclusive distributor.

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Media disruption

Are lottery jackpots skewing magazine and newspaper sales?

Top 10 magazine and daily newspaper sales fluctuate considerably more than the industry average in my newsagency and it’s been bothering me. My location is not that unusual and the centre not that remarkable in creating traffic fluctuations. The fluctuation was happening only among top selling products and in the same weeks for most titles. I have put in many hours pouring over data to find an answer. While I have only looked at data for the last three monthsfrom my store, the theory I am developing is that the fluctuation is caused by lottery jackpots. My sales climb commensurate with the size of the jackpot and then fall with a thud in the week when there are no jackpots. This means that the jackpot punters are either buying their magazines and newspapers elsewhere or not at all. Regardless, it means that we’re not doing enough to build the non jackpot purchase habit.

Once I have looked at data from last year for my store I’ll look at data from some other newsagencies to see if I am onto something. If my theory is right, newsagents need to act now given the lottery changes due within the next two years.

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magazines

Owning the World Cup

Newsagents have (or had?) an opportunity to own the World Cup. We have an excellent selection of magazines providing good coverage, several one-off titles, daily newspapers with stories and a small range of support materials including bracelets. It seems to me that someone, not sure who, could have brought all this together into a World Cup centre which newsagents cold have established in store for the next six weeks or so. While some newsagents will do this off their own bat, many will not and a national approach could have seen newsagents take initiative which builds national pride and generates good sales.

In my own shop we have located four key World Cup focused magazines next to the newspaper stand for the duration of the campaign. We’ve dressed this in a way which indicates that we are the place for up to date World Cup news.

You won’t see this activity, bringing together magazines, newspapers and other items, in supermarkets, convenience stores, coffee shops or petrol outlets.

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Newsagency challenges

Compact format magazines

Compact format magazines are gaining popularity. Originally only found in children’s titles, they are popular with publishers in the hair and fashion categories. glamour.JPG Small format magazines are a challenge to display in that most existing retail fixturing is designed around fill size magazines. These small titles barely peek up from the magazine pockets. Another challenge is when publishers try and try and grow beyond their own new small border. Take this issue of Glamour. It’s a compact title but demanding, this month, more space because of the giveaway included.

Anecdotal customer feedback is that the compact titles are frustrating except in the shopping guide space. Most seem to prefer the regular size titles.

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magazines

The giveaway addiction of magazine publishers

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Magazine publishers seem to be addicted to giveaways. Just about every day newsagents receive a new issue with some promotional product attached to the cover or in a sealed bag with the magazine. The marketplace is so cluttered that these giveaways no longer represent special value. They are the norm. In fact, in many cases they get in the way of a purchase since sealing the magazine in a bag either stops it being browsed or leads to the bag being opened and damage done. Take a look at Who this week and OK! Australia this month. Both have the same coffee sachet. A rip on the sachet and you lost four or five magazines with damage.

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New Woman has upped the ante this month with its umbrella giveaway. It’s walking out the door. The challenge was stacking the product when it arrived – another problem for retailers with chunky giveaway product on magazine covers.

DSC01246.JPGGQ is a problem this month with the American Crew grooming products. Newsagents can only fit one copy in a pocket and when you stack them flat they fall everywhere. The problem is compounded when you have fifty or more titles on sale at any one time with giveaway product attached.

Magazine publishers chasing a point of difference might consider breaking their addiction to giveaways and focusing on their product. I know retailers would be happier.

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magazines

The oversupply of Reader’s Digest to newsagents

Further to my April 28 post of Reader’s Digest oversupply, it’s been pointed out to me that a major supermarket group has cut Reader’s Digest from its shelves. Thus must leave thousands of copies to be placed elsewhere. Newsagents, being the least place of resistance in the magazine supply chain, are the victims. Of the fifty newsagents I have had contact with on this matter, only one is being supplied with an economically viable quantity of Reader’s Digest . Most have been hit with unnecessary supply increases which drain cash from cash-strapped newsagents. The only reason a newsagent should be supplied more stock of any title is when the sell through rate of the title passes an industry agreed threshold. I’d suggest that a sell-through threshold of 90% for titles outside the top 200 is reasonable. To increase supply when the historic sell-through is 30% is a breach of trust and, I suspect, the Trade Practices Act.

Newsagents are the only retailers carrying titles outside the top 200. They have little or no control over the titles they receive and the volume. They rely on magazine distributors to scale out based on current sales data. The Reader’s Digest experience suggests that sales data is not being used to determine scale out.

My software company’s newsagency management software warns newsagents about oversupply. Unfortunately, many newsagents do not act on this because they have given up trying to rectify oversupply issues. It was only after I bought a newsagency ten years ago that I started to understand how de-motivating some aspects of the magazine supply model can be – especially for titles outside the top 200.

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magazines

Online tipping point for stationery

Our eight month old online ink and toner business achieved more revenue in the first seven days of this month than we will do in the entire stationery department of our newsagency for the whole month. A check of online search stats shows that huge numbers of companies and individuals are trawling the Internet looking for office supplies. We’re seeing people through our online business who would never purchase in a newsagency. The benefits are that we are able to conduct this business without shopping centre rents and without diverting attention from our core retail story; we can advertise like the bug guys; we can specialise for little capital outlay. Newsagents need to rework their stationery story if they are to compete with the new wave of online stationery offerings.

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Newsagency challenges

Confusion among Age customers

age-mast.JPG Some confusion among those purchasing The Age Wednesday when they saw this Post-It Note advertisement on the front page. At least a third asked what it was about and while the interaction was welcome, it’s not our job to push AXA. Plenty ripped the ad off and handed it to us. With some forethought and appropriate reward newsagents could have played a part in the AXA advertising campaign.

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Newspapers

Arianna Huffington on magazines

A fascinating blog post by Arianna Huffington on Magazines and the Internet. It’s worth reading as are some of the many comments – some excellent views for those interested in the impact of the Internet on publishing. As Huffington says and I have written here many times, content is king – now more so than even thanks to the many publishing platforms available.

The Internet provides an alternative publishing platform for the titles which do not justify printing, distributing and displaying in retail stores. The challenge is getting publishers of these poor performing titles to take the step and stop costing the industry millions in efficiency.

Huffington has made a name for herself for in citizen journalism circles. She was in the news a few months back for some “issues” with something claimed to have been written by George Clooney and published at her Huffington Post.

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magazines

More telco recharge woes

More telecommunications companies have joined Vodafone in cutting newsagent commission on recharge product. Optus is the latest. I suspect that the majors have not been dealt the same commission cut. This channel can only endure so much margin cutting.

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Newsagency challenges

Why print classifieds are dead

Bill Burnham has written an excellent piece about Google Base. He writes in detail about the threat Google Base poses to more established classifieds sites. All of this is bad news for newspaper publishers relying on print and more traditional online models for classified revenue. There is no doubt that the online classified space in the US is years ahead of here. However, it will not take years for businesses like Google to revolutionise the marketplace here. This is the risk for all who derive income from newspapers and from our fledgling online classified operations.

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Media disruption