Month: July 2005

This story in yesterday’s Australian is one to warm the heart of businesses competing with the online space – especially online news and information sources. Network outages like those experienced by Blackberry users for more than 24 hours is enough to have you reaching for a tin can and a piece of string.

PS A smart marketer would use this to compete with the Motorola advertisement on TV at present.

So, the Japanese parliament has decided to sell off the country’s post offices and postal service. For the Australian perspective there’s a report in the Sydney Morning Herald. Alternatively there is this report from the Japan Times.

While the situations between Australia and Japan are dramatically different, I hope that this decision might at least put the Australia Post retail network on the radar as a business to be privatised – but only by selling government owned Post Offices to small businesses or individuals.

I’ve made no secret of my view that the Federal Government has no role in owning retail businesses which compete with independently owned small businesses like my newsXpress store at Forest Hill in Victoria. Having them competing day in day out on stationery, greeting cards and some services when newsagencies were in those spaces first is offensive. I cannot match the mgiht of Australia Post as I don’t have a posdtal service monopoly to force people into my shop.

This is why the Government needs to get out of Australia Post retail. They enjoy a foot traffic guarantee and leveage that into other lucrative business.

So Senator Coonan, look at the Japanese story as it unfolds, count the dollars it unlocks and consider privatising the Australia Post retail network as an ideal way of demonstrating your government’s support for small business.

A few geek friends have got together and have started podcasting about technology, mobility and their lives. They two efforts so far are not the best podcasts in the world nor are the most enlightening. However, you get a sense for their connect with this technology. It left me with an understanding of how important the openness and flexibility of podcasting will be to Generation Y. No wonder they’re the early adopters.

Podcastingnews.com is quotes in-stat and claims: The market for both hard disk drive and Flash-based portable audio players is expected to reach more than 104 million units by 2009, up from 27.8 million units in 2004.

I reckon we’re going to find that number low in hindsight given that phones and all manner of devices will provide these capabilities. The demand for this technology will explode. And decisions such as that by Apple – even though they are being corporate and limited in the podcast access they facilitate – will push the explosion.

Mobility is the game of this generation and businesses understand that and are responding. Plus businesses can see the economics working. They can make money so it will happen.

I’m in a business challenged by this since the money I can make from content delivered digitally on mobile devices is fractional compared to my current model. I’m not alone. There are at least 4,600 small independently owned businesses like mine in Australia. We rely on the old world traffic and would kill to get in on the mobile world traffic.

Check out Glendor Showcase and how they are using Google Maps technology for navigating employment ads. Very clever. This type of site, called a mash-up, is becoming all the rage.

These sites offer a huge leap over one dimensional advertisements in newspapers.

Newspapers seem to be the new Coke, the product that wants to be everywhere. Whereas for over 100 years they were primarily sold in Australia in newsagencies now publishers want their product in fuel outlets, convenience stores, department stores, fast food chains, garden shops and who knows where next – the post office?

Where will this push outside the newsagent channel created by the publishers end? I don’t know.

What I suspect is that all this effort to get newspapers into other retail outlets has not generated incremental sales. It has only given consumers reasons not to go to the specialist newsagency outlet where they may have purchased other items which in turn support the economic model of newsagencies.

Rather than pushing outside the newsagent channel for incremental sales, publishers ought to consider moving back into home and into the channel they created. Make news valuable. Require newsagents to respect the product. Re-educate consumers that newspapers are about news and analysis and not about some contest entry or a free CD or whatever other non news gimmick is used to get the sale.

Publishers could engage with newsagents and create a win win by:

Working with newsagents and other suppliers to leverage newspaper sales from other key traffic generators to newsagencies such as lottery, magazine and greeting card sales. Prime targets here ought to be lotteries, magazines and greeting cards.

Building relevant and engaging promotions in co-operation with newsagents, promotions which engage consumers. I’m thinking here about promotions from that I would have expected to see from the 1940s and 1950s. Like a paper plane making promotion. The best plane made from a daily newspaper wins. Or a paper throwing contest leading to a state and even national championship. Get people interacting with the product in practical and community focused ways.

Working with newsagents to facilitate greater add on sales of non newspaper product from newspaper customer traffic. This co-operative effort will be rewarded with greater effort for newspapers.

Promoting the channel as the full service channel. Newsagents offer put away product, special orders, yesterday’s newspapers today, easy browsing and personal help.

Taking a holistic view of the display of newspaper product within a newsagency so it’s not a sore thumb type retail story but more of an integrated product which is relevant in several sections of the store.

Developing a loyalty campaign which rewards consumers for repeat newspaper purchases in a newsagency. Newsagents have technology systems which would facilitate such a campaign.

Unlocking sales and basket data from newsagencies to understand other opportunities.

Rewarding newsagents for incremental sales growth. This would be a far more meaningful measure for nominations for the National Newsagent of the Year Awards. Lottery companies issue a quarterly report ranking all outlets. Outlets push hard to get further up the list, competing with colleagues and with their own business. rewarding success makes success the model. Carrots work better than sticks.

Running mentor workshops by newsagents for newsagents. Once publishers see the successful newsagents from the list they could pay them to travel the country sharing sales growth ideas. Newsagents talking with newsagents – it would work a treat.

Chasing sales elsewhere may achieve sales in those outlets but sales in newsagencies will suffer.

It is only in newsagencies that newspapers are considered the traffic generator and it is in this where there is value to be mined for the newsagent and the publisher.

It wouldn’t be hard to test some of these ideas and others more skilled in this area could come up with. That’s what I would like to see – a serials of trials of strategies for achieving incremental sales in newsagencies. The worst that could happen would be flat sales.

News Ltd is basking in some good press coverage (except from their competitors) today following the launch of MX in Sydney.

The ABC provides a balanced report online. Australia is years behind the world in offering free commuter tabloids. I’d say this is in part due to our size and in part due to real daily newspaper competition in only two cities. In Europe the free and ultra lost cost fast read space is highly competitive. Publishers overseas seem to enter the space to attract readers their full price would not/could not reach. This provides a more attratcive sell to advertisers and that’s at the heart of the strategy.

It’s got to be a transient strategy though as mobile listening devices, beyond iPods which we will consider clunky in a few years, will push mobile/commuter access to news to new places.

MX is not for everyone. I’ve seen the Melbourne edition plenty of times and can’t remember finding anything interesting I would want to read.

I did a spot check yesterday of eight locations selling newspapers in my home town of Melbourne: two newsagencies, two convenience stores, two supermarkets and two petrol outlets. I did this because I sense that we (newsagents) are about to hear that publishers want their products in even more outlets – because they think that is the way to increase sales.

Here’s what I found from my visits:

Newsagents: Product stacked neatly, poster displayed and customers comfortable browsing. In each case the staff behind the counter knew when a particular feature would be in the paper I asked about. (I was sure to visit newsagencies with staff working who would not know me.).

Convenience stores: One had product stacked neatly and the second had papers displayed in an untidy way such that customers would dig deep into the stack to find a ‘clean’ copy. No posters on display. In each case I asked what day the TV guide came out and they didn’t know.

Supermarkets: Both had product displayed well if a little untidy with inserts on the ground near the stack and thereby leading customers to believe that they would have to dig for ‘clean’ product. No room to browse. No one to ask a product question of – there were people there but when I caught their eye to ask they looked away or became busy. No posters on display.

Petrol outlets: One was good, clean and tidy whereas the other was a mess with two titles mixed across two piles. In each case they could not answer simple questions about which day I could get the TV guide feature. No room to browse the newspapers. No posters on display.

Four channels visited and four different messages for the newspaper category. If I were brand manager for the newspapers involved I’d be awarding a strike against several of the outlets. The newsagents were consistent and offered added value.

Sure, you would expect me to say that. I own a newsagency. My software company services 1,300 newsagencies. So I’m connected deeply with that channel. I am also truthful and my integrity is important to me. This was a fair survey and the results I report are accurate. I’m not saying every newsagent is a saint. However, most serve the newspaper brands well and publishers will have to go a long way before they find other retailers who will go to the same effort on their behalf.

Newspaper publishers could gain more sales by working with the newsagent channel and proactive newsagent than they will get from chasing more outlets where their brand is not managed with consistency. There are newsagents around who have increased single copy sales by 10% and more whereas. The learnings from these businesses should be harnessed by then publishers and used to grow the business across the newsagent channel.

My sense is that in the non newsagent channels newspapers are there as a shelf filler, the add on sales whereas in newsagencies they are core product and are treated with more respect.

The New York Times has a story (July 3), The Battle for Eardrums Begins With Podcasts, which backgrounds the podcast revolution yet fails to cover the story well. No coverage about newspapers already podcasting or how the technology might enable newspapers to reach a broader audience.

The Pew Research Centre is an independent opinion research group. They study attitudes toward the press, politics and public policy issues. While US based, their research can provide an insight which we can learn from in Australia.

On June 26, Pew released a new report based on it’s most recent research. Here are some quotes from the report summary which I found most interesting:

Convenience is more important than cost in explaining why many Americans are reading the paper online instead of in print. Among those who say they read the web-version of the newspaper, 73% cite convenience, compared with just 8% who do so because it is free.

The entire report can be found here. While some of the research on political views may not be relevant in Australia, the report is valuable in understanding US consumer trends. The Pew research demonstrates very clearly that consumers views on access to and payment for news and information is changing. It is valuable information for any with a stake in the news and information business.

The San Francisco chronicle has announced an extension of its podcast offerings. Of the new podcasts, the one which interests me the most is Back Story. In Back Story, according to their website, ” Chronicle editors and writers give listeners a behind-the-scenes look at stories appearing in the paper”.

This is, in part, what I was looking for in my blog entry yesterday. More than what’s printed. Hearing an interviewee speak adds a new sense to their words. You get the emotion in their voice and for some stories this will be very compelling. Hearing a reporter or editor talk about a story can also provide an emotional context which can help in understanding.

Given the unique coverage of Australia with newsagencies (4,600 retailers specializing in newspapers and magazines) in every shopping mall and high street shopping situation, newspaper and magazine publishers have an excellent opportunity to use podcasts (in addition to what are developing as traditional uses) in a way not available in most other countries. This could win new readers and freshen the image of existing product. Plus is adds to the relevance of the newsagency channel.

Podcastingnews.com is reporting: “In an interview with the LA Times, KCRW-FM General Manager Ruth Seymour reveals that iTunes exposure increased their downloads in one day from from 3,500 a day to 100,000.”

That’s exponential growth. And I bet that KCRW-FM is not alone in recording such growth as a result of the Apple steps last week.

Others will see this and want to be part of the podcast growth story as content creators and content list publishers. This shows there are dollars to be made and that will bring investment which will make podcasting even more mainstream.

Now that podcasting is mainstream (thanks to the blessing this week from Apple – 1,000,000 consumers signed up for podcasts in 48 hours), newspaper publishers in Australia could embrace the technology which is sensitive to the unique newspaper distribution network in Australia.

In addition to embracing the podcast models of overseas newspapers where stories are available from their websites, they could also create podcasts for playing in newsagencies.

Given that many of Australia’s 4,600 newsagencies have computers and in store sound systems publishers, in partnership with newsagents could:

Publish podcasts which preview background pieces and other timeless items in the next day’s paper. It would be a cinch to download the content and add it to a play list for the day in store. It connects newsagents, consumers and publishers in embracing the technology and provides relevance for the existing channel.

Publish podcasts which update stories covered in the newspaper that day.

Publish items which promote features in the newspaper that day.

Use the newsagencies as a point of feedback. Maybe consumers could record live feedback for newspapers or provide email feedback? Using the newsagency as a public and local face of the newspaper. This local connect is being used well by some US regional newspapers.

A good example might be a sound bite from an interview in the newspaper. This adds value to the newsagency visit and makes the story in the newspaper more interesting.

Each of these podcasts should be short and made for broadcast in a retail environment. They should respect that the publishers are in someone else’s space and therefore not clog them with advertising. The whole idea is to make the product on sale in the store more interesting by providing another dimension to it.

Podcasting is a means by which stories can be quickly and easily published and with the network of newsagent outlets across the country and publishers working together it could help revitalise the news connect newsagents have with consumers.

Newsagents consider themselves specialist retailers and it’s time, in this world of so many new and low cost publishing and mobile access options that we embraced the opportunities to demonstrate out specialisation.

I’d certainly embrace broadcasting podcasts from newspaper publishers in my shop as a means of driving sales.

PC Pro UK is reporting that Apple has received more than one million podcasts subscriptions in its first two days.

It’s amazing to me that other than the ABC, and some lesser efforts from Austereo, Australian media companies are yet to enter this space.

As part of the newspaper supply chain I’m happy. In reality though the publishers are missing an opportunity to push their brand to new consumers.

It would be good partnership if newspaper publishers could embrace podcasting in partnership with the supply chain.

Mediaweek is reporting that the US FCC is about to commence its court ordered review of regulations.

This FCC review will be interesting to watch in the context the consideration being given to Australia’s cross media laws. More is at stake here than control over content. This is a debate about globalisation even though that’s not so obvious at this point.

At least the US process will involve public consultation.

This story about Purina podcasting to reach pet food buyers supports claims that podcasting is becoming mainstream. Purina plan to release a new podcast every fortnight.

The Motorola TV commercial showing in Australia shows a newspaper landing in front of a house and the person holding a mobile phone and reading news on the screen picking up the newspaper and tossing it back.

I started thinking this was a nasty swipe at newspaper publishers. I soon realised I was wrong. Newspaper publishers are story publishers. Their stories will make it to podcasts, mobile phones and all manner of aggregating devices.

The Motorola commercial is a slap at the newspaper supply chain (newsagents and newspaper deliverers).

That’s fair in the commercial world.

A response might be the big stories and considered analysis which gets away if people rely on their phone for news and information. There is a response. It will be interesting to see if the channel delivers the response.