A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Month: June 2008

Geelong Bride and the newsagent / publisher relationship

bride_geelong.JPGI was in Geelong last night speaking at a newsagent group meeting, sharing strategies for growing magazine sales. The meeting was held at the offices of the Geelong Advertiser. I was impressed with the relationship between the Geelong area newsagents and the Geelong Advertiser. There is clear healthy mutual respect. While the Advertiser does not have a monopoly on such a relation ship with newsagents, it is rare.

Demonstrating the value of the good relationship was Circulation Director Geoff Smith’s pitch about the Advertiser’s Bride magazine. Newsagent commission is 45%. There are reasons for this which Geoff explained. Where other publishers would have understood reasons to pay a premium, they would have stuck with 25% believing that newsagents would complain but do nothing.

The mutual respect in Geelong sees a win win – the publisher hs Bride magazine well represented in the area and newsagents have an opportunity to make additional margin.

I’d like to see newsagents somehow share information among themselves, across regions, about their publisher relationships. I see this encouraging those less fortunate to approach their publisher relationship is a more proactive way and, hopefully, unlock the value I see being experienced in Geelong. As I understand it, several newsagents have nurtured this relationship with the Advertiser. Doing this outside of a more formal Association push might be more useful.

Better relationships with publishers are more likely in regional and rural areas because the mutual dependence is stronger. That said, some newsagents have bee able to leverage good relationships with capital city publishers – but not enough.

0 likes
magazines

Bill Express to do a Lazarus?

A report on Page 62 of today’s Australian Financial Review suggests that the company is close to sorting its woes out. I am interested that the key quotes from Ian Christiansen, CEO of Bill Express, relate to newsagents and that the company compensates us for non performance. Hmm, Bill Express established the terms around which it acquired newsagent locations and it was through these terms that it trained newsagents on the compensation model for taking the Bill Express equipment.

The AFR article tales about possible legal action by newsagents against Bill Express. I am aware of five groups of newsagents working with lawyers and at least another fifteen working individually with lawyers. I’d expect ASIC, the ACCC, the NSW CTTT and several other statutory bodies to be looking closely at Bill Express and, in particular, how newsagents were recruited.

Mobile phone recharge is the largest volume product category sold in newsagencies through the Bill Express equipment. I’d expect that the troubles of the company over the last two months have resulted in a considerable fall in mobile recharge revenue. Many newsagents have gone elsewhere – to ePay, banks and our own eziPass – regardless of the continuing cost of their Bill Express equipment.

0 likes
Bill Express

Mobile recharge marketing collateral

recharge_here.JPGNot much has changed in marketing collateral around mobile phone recharge in newsagencies for years. I see this as a barrier to newsagents achieving better growth from the category.

As with any offer pitched in a retail environment, change is essential. This is even more true in the visually noisy environment of a newsasgency.

To support the ezipass platform in newsagencies, we have started developing several collateral options. Th photo shows one prototype for which we hope to get carrier approval from Telstra, 3 mobile and Virgin mobile. It is a “wobbler” which connects to the back of a register or some other hardware in a high traffic area.

We have four quite diffrent collateral strategies in development and eachhas several execution options. The whole kit, if we roll it out, will bring regular change to how newsagents promote mobile recharge and, we hope, result in a considerable lift in sales.

We are fortunate to have a marketing team in-house creating this and other material.

0 likes
phone recharge

Trading Post death throes

tp_may08.JPGThe wraparound cover of the Melbourne edition of the Trading Post newspaper is a reflection on the health (or otherwise) of the print publication. It is a four page pitch to buy and sell online, nothing about print.

I guess their decision to partner with Australia Post over newsagents to do their 100 point check for online traders ought to have demonstrated their disconnect with print and the print distribution channel.

I checked our sales and the sales in several other newsagencies last night – the Trading Post is shedding retail sales fast, faster than any other daily or weekly newspaper from what I can see. In one newsagency, sales are down 33% year on year looking at the January to May data.

If I were them I would be pushing people online too. However, I’d do it in partnership with newsagents rather than abusing them.

0 likes
Newsagency challenges

Bill Payment growth is a surprise

I am surprised at the 34% increase in bills paid in our newsagency using Bill Express in May 2008 compared to May 2007 given the poor health of the Bill Express company. Bill payment continues to be less efficient than I would like with most sales not including any other product.

0 likes
Bill Express

Leveraging newspapers

fhm_papers.JPGFHM will work better out of this recycled magazine stand next to our main newspaper stand than if we created a power end display.  We know from the success of ZOO and Alpha on the other side of the newspaper stand than popular male titles near newspapers work.  Hence the placement of the stand.  In return for leeching off the newspapers like this we have a second at the front of the shop, near our lottery counter.

It is important that suppliers allow us to break their rules in pursuit of better sales.

0 likes
magazines

House and Garden promotion

house_garden.JPGHouse and Garden magazine takes pride of place at the counter this week thanks to the free photo album which comes with the title. The display is not as ‘clean’ this week thanks to the $50 million Powerball jackpot. Nevertheless, I expect it to do as well as other titles we promote in this space with a free giveaway. The giveaway is key – its value has to be quickly identifiable.

I’d expect to sell more House and Garden off this space than the power end we did last week as part of our ACP commitment.

Girlfriend last week did well in this space, proving its usefulness with a younger demographic to what we traditionally target here.

0 likes
magazines

$50 to win $50 million

We are taking a great idea from a newsXpress colleague and creating a pack of Powerball tickets.  For $50 our customers will get several goes at the $50 million jackpot.  Based on a trial on the weekend it will work a treat.  Creating products like this around jackpots is a great way to make the most of the biggest lottery prize ever opportunity.

0 likes
Lotteries

Australia Post pushing Reflex

apo_reflex.JPGThe buying power of the Government owned Australia Post retail network is in plain view with their current offer of reflex for $4.95 a ream. While Big W and other retailers offer reflex for this price from time to time, only Australia Post pulls consumers in for such a low cost – thanks to their postal products monopoly.

This is where they abuse the protection of Government ownership. The Government owned Post Office opposite my newsagency ought not be competing with me in stationery – a sentiment shared with many newsagents in my situation.

UPDATE: I am reliably informed that Licenced Post Offices buy Reflex for $4.82 including GST.  Not happy I suspect.

0 likes
Australia Post

Bill Express and the direct debit

Given the mess of Bill Express and the removal of subsidies paid to newsagents by the company, some newsagents are taking steps to cancel direct debit arrangements for payment of the old Bill Express equipment. Without commenting on the appropriateness of such a step, I am grateful to a colleague who pointed me to advice on how to do this and a sample letter which could be used. An ACCC bulletin from 2002 also has some interesting comments to make about this.

Newsagents need to consider carefully the action they take. The direct debit is the monthly pain of the failing Bill Express service. The bigger picture is who “promoted” Bill Express to your business? If you relied on the advice or recommendation of an individual or some other party in making your Bill Express decision you might want to talk with your lawyer about any liability they may share.

I refer to my blog post from the weekend which outlines reasons Bill Express may be in breach of the agreement and why, to this non-lawyer, associated agreements could be terminated.

I stress, again, I am not a lawyer. My blog posts should not be taken as advice. The best advice for your business will be that for which you pay an appropriately qualified legal professional.

0 likes
Bill Express

Welcome fellow newsagency blogger

Garry Goodman of Churchill Newsagency has started a blog.  I’ll add a link to the blog roll on the right.  Garry joins Jarryd Moore of newsXpress Singleton and Peter Dunn of Dunn’s Newsagency in Tamworth as the Australian newsagency bloggers of which I am aware.  Steven Denham is the UK based newsagent writing at the Village Counter Talk blog.  These are all good voices worth engaging with.

0 likes
Blogging

The art supplier competing with newsagents

art_bar2.JPGFor a couple of years we did well with the Mont Marte artist supplies range.  Things went off the rails when they could not supply some items to us while continuing to supply their own retail store in Melbourne as well as customers who ordered the same products direct through their company’s e-commerce website.  Their actions made it clear that they preferred a direct to consumer relationship over their newsagent relationship.  We ditched Mont Marte and replaced them with the Canson rang, an art supplier committed to the retail channel and not seeking to compete with us.  Sales are great and customers are happy that we can more easily get the stock they want.  Mont marte going direct to consumers is not how newsagent suppliers ought to operate.  It will be interesting to see if they have learned their lesson.

0 likes
art supplies

Officeworks is not the cheapest

tax_rush.JPGBEAT THE TAX RUSH WITH THE LOWEST PRICES is the pitch screaming from the Officeworks website. The problem for Officeworks is that they do not have the lowest prices. Last week, one of their customers bought two packs of HP brand toner from us for 17% less than what they paid for the same product at Officeworks the day before. Our everyday price was lower than the Officeworks everyday price. The Officeworks pitch of the lowest prices is not true.

Businesses which want to save on stationery costs ought to check their local newsagency. I am sure our newsXpress Forest Hill store is not alone on beating Officeworks on price for some items.

Our customer was shocked at the 17% difference in price – hopefully enough to ditch the superstore and return to us next time for toner.

0 likes
Stationery

Rupert Murdoch on newspapers

“I just love communicating with people, whether print, TV, print, mobile and others. Print will be there for at least 20 years, and outlive me.” The quote is from Rupert Murdoch speaking at the D Conference in New York a few days ago.  He also called Google “the greatest company in America”PaidContent has more.

0 likes
Media disruption

Free music for all

Kevin Maney, writing at Portfolio, picks up on Chris Anderson’s thesis that $0.00 is the future of business.  Maney sends s shiver down the spine of music retailers and says songs should be free.  While music is some years ahead of stories and articles in experiencing disruption to the traditional distribution model, the challenges will be the same.  Newspapers and magazines will face challenges similar to the CD.

0 likes
Media disruption

Brilliant initiative from Waterstones

Waterstones, the High Street UK bookshop chain, has launched an initiative to encourage budding writers who want their short stories published. Given the breadth of product catgeories covered by newsagencies, we could launch similar competitions for people to:

  • Design greeting cards.
  • Write for a magazine.
  • Invent new stationery items.
  • Design new gift wrap.
  • Write Australia’s best letter.
  • Find the best use for recycling newspapers.

The Waterstones competition is good because it focuses on their core product category of books and connects with a popular aspiration. Newsagents could take a similar approach with a competition and drive media attention on categories primarily linked to us. It is the kind of feel good story which could get a run on the right day.

If I had to choose one idea, it would be design a card. It works on a number of levels and given that we own around 50% of that market, such a promotion would serve us well.

0 likes
newsagency marketing

AFL footy cards are tops

afl_cards_tin.JPGAFL footy cards, no matter how you package them, are a great habit-based product, the kind of product which brings people back and back to collect.  While they work a treat as an impulse item at the counter, it is the collectors who come in to add to their collection who are most valuable because of the opportunity to get them buying something else.  We have made sure we have plenty of stock because they sell right through the season.

0 likes
retail

About this newsagency blog

I have been doing some housekeeping around the newsagency blog this morning and checked traffic stats. This blog is attracting, on average, 1050 visits a day. Each visit results in 2.85 pages viewed per visit and the average time on the site per visit is three minutes.

0 likes
Blogging