A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Month: February 2011

Great newsagent sales counter offer: nail files

counteroffer-nails.JPGWe continue to enjoy good success selling nail files at the counter of a couple of my newsagencies.  Granted, these are cute looking fashion items, not your traditional nail file.  They are an easy item to add to an existing purchase, often using up loose change.  They are great for us in that they deliver a 50% margin.  A nice add on to a newspaper or a magazine sale.

Too often newsagents clutter their counters with products which suppliers request be placed at the counter.  Every item in such a prime location should be there because it is delivering the premium financial return befitting the premium nature of the space.

We give a new product a week.  If there is sales movement, it stays.  If there is no movement, it is either moved to a different counter location or elsewhere in the shop.

At the counter we have had tremendous success with: lip gloss, nail files, key rings, seasonal pens, novelty items, seasonal candy, branded stationery items being promoted in high rotation on TV and items which connect with news of the day – such as a shredder connecting with identity theft.

These are just some of the counter opportunities for newsagents. The keys are to have a crack … you will soon find what works for you.  Don’t obsess about the ticket price.  For example, something which sell for $1.00 and which has a 50% margin is great value if added to a newspaper sale.  You are doubling your dollar margin (depending on your location and situation) for less than double the sale value.

Look at your counter from where your customer stands.  Be critical about it.  De-clutter – by taking EVERYTHING off and rebuilding.

Remember, you own the counter, you ought to control what is placed there.

0 likes
Counter offers

Oprah Winfrey goes nuts for the iPad

Paid Content reports on Oprah Winfrey going nuts over the iPad on a show broadcast a couple of days ago in the US.

This is exactly what happened with the iPod.  Early adopters were gen. Y, geeks and the like.  Once mainstream people, the Oprah type audience connected, the new music distribution and play channel was established.  A while after that, music producers got it.  Then, some retailers got it.

Of course, the Oprah iPad hype is all staged and, I suspect, driven by big bucks from sponsors.  However, so was the push of the iPod.

It doesn’t matter what newsagents think about the iPad, Oprah has blessed it again.  We all know what her blessing of some novels did for their sales.

0 likes
magazines

Magazine newsstand sales decline in the US

Advertising Age in the US is reporting a decline in US newsstand sales of magazines in the second half of last year.

Magazine subscriptions and overall audiences usually grow or at least hold up from year to year, but their continued newsstand weakness is worrisome because advertisers consider single-copy sales a gauge of consumer demand while publishers use newsstands to attract potential subscribers.

Then there is this interesting par about the channel:

Conde Nast, where newsstand sales decreased 10.3%, stressed as it has in the past that it is increasing cover prices and abandoning inefficient newsstand outlets in a successful bid to make its newsstand sales more profitable overall.

While our market magazine retail channels are different to the US and consumer engagement with magazines equally different, the latest newsagency sales benchmark study suggests we ended 2010 with some challenging numbers.

Newsagents can read this and worry or they can be proactive.  There are plenty of proactive steps we can take in our businesses to show up and even grow magazine sales.  While some of the steps we can take are challenges by poor decisions and damaging actions by magazine distributors, doing nothing will increase the pain from the decline.

0 likes
magazine distribution

The Monthly looks very royal

monthlyfeb2011.JPGThe Monthly has a terrific cover this issue featuring the Queen.  The whole cover need to be seen for it to work.  This is one reason we have it located in a pocket above our newspapers.  The other reason we have it in a high-traffic area is that we sell a lot of British magazines including Majesty and all the UK weeklies.  This beautiful cover will appeal to some of those customers.

Newsagents will be interested in the latest issue of The Monthly for more than the article about the British royal family.  Margaret Simons has an excellent article about about Fairfax. It’s a must-read for newsagents and those interested in publishing in Australia.

0 likes
magazines

Why we need Sales Based Replenishment for all titles

caloriecounters.JPGGordon and Gotch is taking too long to introduce its Sales Based Replenishment model.  Newsagents continue to get treated as warehouses and cash cows.  Check out the Alan Baroushek’s Calorie, Fat & Carbohydrate Counter and The Pocket Food & Exercise Diary.

Both products have an on-sale of a year!

Rather than sending a single display unit based on sales history and topping up as we get close to selling our, Gordon and Gotch loaded us with too much stock.  Taking up valuable retail space (or creating a storage problem) and sucking our cash long before they should.

Newsagents, the weakest link in the magazine distribution model are once again carrying more than their fare share of financial burden here.  If the publisher wants to print enough stock to last a year they should carry the cost of warehousing and distributing that stock based on need.  They have the data.

Supermarkets and some other retailers would not put up with this.  They do not put up with this.  Why do newsagents?

With 65% of magazines cash-flow negative, effectively losing money for us, we have the financial incentive to control our key asset, our retail network. All we lack are a plan and will.  More fool us.

0 likes
magazine distribution

Promoting the AFL Record Preview

aflrecord2011.JPGWe are promoting the AFL Record Preview between our daily newspapers for a few days.  There’s no other place for it than this tactical location … to get the maximum impulse potential from the title.  Sales yesterday were good – as were all magazines sales.

It’s good that school holidays are over.  Now we can get down to the regular habit-based business which is so vital to newsagencies.

0 likes
magazines

TV interview on magazines and newsagencies

The ABC is running an interview on their Midday Report news program on ABC1 today at noon on newsagencies, the GFC and magazines.  I filmed an interview with them late yesterday.  It is good to see mainstream media interested in the challenges and opportunities facing newsagents.

Not sure how much of what was discussed will make it to air – there was a good discussion about how newsagents are treated by suppliers compared to supermarkets and others and the challenges we face from the current supply model.

0 likes
magazine distribution

Magazine sales dip in December

The latest newsagent sales benchmark study indicates that magazine unit sales in newsagencies dipped 5.5% in December 2010 compared to sales for December 2009.  This decline is on the back of an even more significant decline in 2009 over 2008.

Special Interest, Craft and Hobbies,  Adult, Computers and Women’s Weeklies were the main categories contributing to the decline.

Comparing the sales data for December with October through December, suggests a slowdown in December for magazine sales.  The quarter long numbers are better.

While sales are declining, the accounts newsagents pay to magazine distributors are not.  I have seen some newsagents paying more than 10% more for magazine stock now than compares to a year ago.  This comparison is a total supply cost so it allows for the shifting of NDD titles to Network.  Cover prices are not up 10% across the board.

If anything, there should have been a decline in magazine invoices, given the decline in sales.  That is, as long as the magazine distributors do supply based on sales.  There is evidence which indicates that they do not supply based on sales or an expectation of reasonable sales.

The benchmark data is from a group of more than 100 newsagencies with accurate business sales data.  I’d love to see data for supermarkets and petrol and convenience for the same period.

I’ll have a more complete assessment of the sales benchmark data in a few days.

0 likes
magazine distribution

Gardening Australia and Burke’s Backyard go head to head

burkes_ga.JPGWe run Gardening Australia and Burke’s Backyard magazine head to head and have done for ages.  Over the last few months we have been taking more interest in the results as the two magazines have undergone changes – Gardening Australia first and Burke’s Backyard more recently.

In three of our newsagencies, Gardening Australia is winning.  That said, the consistent display of the titles next to each helps achieve sales of both titles.  They are a natural fit next to each other.

While I am no magazine design expert, Gardening Australia has a bit of a feel like the now closed Notebook magazine in that it goes beyond what you expect for its genre.  Take their use of a chef for a cover shot for example.  I think that i the gardening space shoppers are looking to read about diverse interests.  I suspect that this is one of the reasons Better Homes and Gardens is so popular.

0 likes
magazines

Promoting Valentine’s Day at the counter

knx-val-counter.jpgWe are promoting Valentine’s Day behind the counter are one of my stores this week.  This display is what customers see as they present to pay for their purchases.  It’s a practical and attractive display promoting cards and some other Valentine’s Day items.  Too often, cards are not part of gift and seasonal displays in stores.  Yet it is greeting cards which deliver a superior margin.  So, we have a good range of Valentine’s Day cards in our display behind the counter.

0 likes
Uncategorized

What?! The Daily not available in Australia?

I bought in on the hype and went to iTunes to get The Daily, the new ipad newspaper from News Corp.  Look what I got in response:

thedaily-deadtoaustralia.jpg

Groan.  So I click on Change Store and it wants me to log in and then comes the message than I can only buy from the Australian store.

I would have thought that any organisation wanting maximum impact from a product like The Daily would understand that when it comes to digital content, the world is borderless.  News Ltd newspapers here are reporting that they do not know when the daily will be available here.

Dumb.

0 likes
Media disruption

Ultimate Guides another example of an unfair magazine distribution model

Further to my post last month about Google magazine, the same publisher, Citrus Media, is behind a range of other titles offering equally questionable value.  They publish Ultimate Guides for the Mac, iPod, iPhone and Apps as I understand it.

The model appears to be similar to the Google magazine – buy in content on the cheap (really cheap), freshen this up to look original and ship it out to newsagents with a sales forecast which unlocks cash for the publisher before newsagents have sold stock.  yes, some publishers have an agreement with their magazine distributor which sees them paid a percentage of forecast sales immediately the title is distributed. Newsagent cash funds this.

Newsagents get the titles with a long shelf life and many do not early return, funding Citrus Media, paying them for the privilege of carrying what is in my opinion b-grade content which appears to have been created solely for the purpose of manipulating the newsagency magazine distribution model which can unlock cash flow for clever publishers.

I am told that you can assess the professional commitment of the publisher to original content by checking out the editorial team for each of their magazines.  It’s the one editor for all titles.

I wish I had copies of the Ultimate Guide iPod magazines from recent years as I suspect that I would find that the latest edition recycles content from previous years with only limited new editorial content behind a fresh cover. Is it an Ultimate Guide if the content is from years ago?

The magazine distribuution model is open for anyone to access.  Magazine distributors are the gatekeepers, our representatives controlling access to our channel and our cash.

On the basis of what is happening with the Ultimate Guides one has to wonder whether they are doing their job on behalf of newsagents.

0 likes
magazine distribution

Borders Group US may file for bankruptcy

ebooksales.jpgThere are reports out of the US overnight that Borders Group Inc. in the US is to close 150 stores and may file for bankruptcy protection.  One only has to look at the extraordinary growth in sales of e-books (click on the image to see a large version of the graph) to understand the challenge for bricks and mortar booksellers.   While there will always be a market for print books, the real growth based on current data is coming from the digital space.

0 likes
Media disruption

FourFourTwo magazine losing money

442-feb11.JPGFourFourTwo magazine is losing money for us.  With a return rate of greater than 60%, we lose money once we account for labour and retail real-estate.  The loss could be reduced if the magazine distributor took a more newsagent friendly approach to allocations.  That we have a poor sell through without a fair allocation response shows that sell through is not important to the magazine distributor.  Remember, they get paid to distribute and we get paid based solely on sales.

I wonder what happens with other retailers with which newsagents compete when titles do not perform to a reasonable level? Are they compensated?  If they were, if newsagents were found to not have as good terms, newsagents would have every right to be angry and disappointed.  Just wondering…

0 likes
magazine distribution

Greek cookbook opportunity for newsagents

greek-rec.JPGWith Greek cooking so popular at the moment – on TV and in restaurants – The Australian Women’s Weekly Greek Cooking cookbook launched by ACP yesterday could well be a terrific success for us.  We are going to promote this exactly the same way we successfully promoted the Slow Cooker cookbook – tactically. We will place stock on the flat with weeklies, every second week or so at the counter and every so often co-locate with newspapers.

Shoppers are unlikely to visit a newsagency looking for a Greek cookbook.  This is why our engagement needs to leverage impulse opportunities.  We sold close to 300 copies of Slow Cooker in one of my stores with the simple tactical campaign outlined above.  I hope we have similar success with this Greek title.

0 likes
magazines

Early AFL sales set to forcast the year ahead

afl-seasonstart.JPGWe have two high priced AFL season 2011 products on sale from yesterday which should generate some nice impulse business.  Given the size, price and nature of the products we have placed them next to newspapers.  Since we are in Melbourne, we are more likely to get good business from newspaper customers than we would by placing the AFL Record Season Guide and AFL Prospectus with sports title – if they did fit.  Both titles will be an interesting test for the outlook of shoppers.  If AFL fans cut back on spending n these then I’d say that is an indicator of a very tough retail year ahead – kind of a groundhog indicator.

0 likes
magazines

Cyclone Yasi watch

The extent of the size and potential impact of Cyclone Yasi which is bearing down on far North Queensland is illustrated by a graphic published by News Limited, superimposing the cyclone and its trail on a map of the USA.

My thoughts and I am sure the thoughts of others who visit this place are with colleague newsagents and suppliers in the line of Yasi tonight and tomorrow.

What a tough start to 2011 for many!

0 likes
Uncategorized

Tower Systems Increases Newsagent Market Share

My newsagent software company, Tower Systems, increased its market share by close to 4% in 2010.  This is extraordinary considering that Tower went into the year with a base of 1,700 newsagents, the largest by more than 1,000 locations.

The new customers were a mixture of of newsagencies switching from Non Tower software, greenfield (new newsagency) locations and existing newsagencies without any software.

The Tower newsagent community is the largest newsagent community outside of magazine distributors, some card companies and GNS.  As consolidation among newsagency suppliers (across a range of product categories) continues I anticipate the Tower market share will grow in 2011.  Newsagents will want software which continues to meet industry standards in a timely manner.

I appreciate the support of newsagents not only in 2010 but for many years.

0 likes
newsagent software

Take 5 a challenge to display

tlt5-feb11.JPGTake 5 and the free make-up attached to the cover is a challenge to display.  We can only fit one copy per pocket.  To compensate we have stock at the counter and on the floor in front of the waterfall.  Given that we will sell between 60% and 70% of our stock today, like many newsagents, we had to find a way to save us from having to fill the pockets every hour.

Take 5 and That’s Life continue to be the most successful magazine pairing in newsagencies. The percentage of times they are in the basket together is extraordinary.  This is why it surprises me when I see newsagents who do not promote the two titles next to each other.They are missing sales.

0 likes
magazines

Taxpayers support the Australia Post Reflex $4.99 deal

apost-reflex.JPGAustralia Post is currently selling Reflex copy paper for $4.99 a ream.  Even if we purchased for the same price as Australia Post, newsagents could not achieve the same reward as the government owned outlets since we do not have government protection delivering foot traffic to our retail businesses for next to nothing.

Whereas we have to actively promote our businesses to attract shoppers, Australia Post is guaranteed traffic to its corporate retail network due to its government protection.

It galls me that Australia Post uses its Government protection to continue to take sales from newsagents and other retailers operating in the stationery space.  While the Australian Government Competitive Neutrality Complaints Office says that Australia Post is doing nothing wrong, it is the sort of response I would expect to see from one arm of the government investigating another.

The Australia Post brand is one of the most recognised and respected brands in Australia.  Taxpayers have funded this situation. the brand is protected by the government.  All of this means that they land a customer for the fraction of a cost of competitors.

Personally, I am not affected by the $4.99 reflex offer as I don’t chase customers who buy copy paper on price.  that said, I know plenty of newsagents who do and who work hard to scratch a few cents from the sale of a ream of copy paper.  I feel for them and how they feel about the federal government owned business taking sales from them purely because of their government ownership.

I have been writing about Australia Post here for years and, yes, nothing has changed.  I live in hope that one day a politician of influence will understand the damage the government business does to small businesses like newsagents.

0 likes
Australia Post

Prospects for The Daily

Former newspaper executive Alan Mutter weighs in on the prospects for The Daily, the iPad newspaper being launched today (US time) in the US.  Once we see the actual productwe will know more about this new thing and whether it has legs.  So far, the efforts of News in the iPad app space have resulted in underwhelming apps.

0 likes
Media disruption

Promoting $1.95 Zoo

zoo195.JPGWe are promoting the $1.95 offer for Zoo this week in each of my stores.  We are preferring this in-location display as it has been working well for Zoo and these price-based deals. I like the collateral provided – it serves its purpose well.

I know that the publisher is following the UK model of structured discounting and that they have what they think is a sound plan. Some customers, however, see it differently. One wag had a laugh saying he’d buy it this week for $1.95 and then wait a few months for the next $1.95 issue and just browse it in between times.

As the retailer I am glad that more titles do not follow this pricing model as I suspect it educates customers on what to expect.

0 likes
magazines

GQ’s big bag doesn’t fit

gq-bag.JPGThe terrific sports bag which is packaged with the latest issue of GQ magazine does not fit into traditional newsagency magazine fixturing.  Only in a store with extra deep pockets will this fit.  We have placed the over-sized item next to our newspapers – it is the only reasonable space available to us.  While the publisher will like this location, it is frustrating as we have had to bump other product.

Size and display challenges aside, the sports bag is a good gift.  It fits with GQ.  While I may regret saying this, I would have preferred a significantly higher allocation and a purpose built cardboard unit for properly displaying the offer.

0 likes
magazines

Heavy last day of the month for newsagents

The last Wednesday of the month is usually the heavy supply day as magazine publishers and distributors make the most grabbing newsagent cash.  Yesterday, the last Monday of the month, was extraordinary.  In a couple of my stores, the supply load was close to double a usual Monday.

While distributors and publishers will have their excuses, newsagents will not believe them.  As the ones having our cash sucked dry, it is reasonable that we challenge some of the more cynical supply decisions which we see at the end of the month.

0 likes
magazine distribution

When overseas crossword titles lack relevance

uk-crossowrds.JPGYesterday, we received two UK crossword titles with Christmas themed covers.  It is five weeks since Christmas. The last thing a professional retailer wants right now is stock reflecting Christmas.  If the importer thinks there is a market for these titles here they ought to ensure that they get here in time to tap into any seasonal promotion.  I have early returned these two titles as I saw little prospect for them selling.  It is a pity they were supplied on the last trading day of the month.

0 likes
crosswords