A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Month: February 2008

Aussie newspapers strong for News Corp.

The 2nd quarter results announcement by News Corp yesterday shows how different the newspaper story is playing out in Australia compared to elsewhere, especially the US:

The Australian newspaper group reported second quarter operating income growth versus a year ago in local currency terms on the strength of display and classified advertising revenues. Display advertising was led by the retail and real estate sectors while classified advertising experienced gains in the employment sector.

While some of the ad revenue growth will have come from mX and their local newspaper operation, I’d expect the capital city dailies to be strong – if their size is anything to go by.

The numbers demonstrate that we can’t relate the doom and gloom around ad revenue achieved by US newspapers to our Australian situation at the moment.

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Newspapers

Call that social commentary?

On the way to the airport this morning I heard Todd Woodbridge, yes, the now-retired doubles tennis champion, talking with Neil Mitchell on 3AW about trashy magazines. Woodbridge was billed by Mitchell as a new social commentator on his show.

Over the course of the eight to ten minutes I heard Woodbridge did not engage in much commentary about magazines. He made fun of the medium and queries why anyone would buy them. Mitchell agreed with him.

What was billed as social commentary was lightweight fluff, not unlike the some of the magazines they criticised. Maybe Mitchell would say it has to be light to keep it moving. If that’s the case, don’t bill it as social commentary.

Magazine are important to Australia and Australians. Sales per capita are strong and browser interest even stronger. Women’s weekly magazines – the category in the cross-hairs of today’s discussion, are an important component of entertainment for many people.

Woodbridge seemed to not like the print medium because at one stage he asked why women who buy these things don’t go online and look at the pictures and read articles.

What could have been a worthwhile discussion was wasted.

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magazines

Ink at 30% of stationery

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Printer ink consistently accounts for 30% of “stationery” sales at our Forest Hill store. I put stationery in parentheses because we actually track ink as its own department – it’s certainly not part of stationery one usually finds in a newsagency.

What makes the 30% interesting is that this has been maintained while stationery has grown 29% since June 2007.

This is our third crack at ink. The first, just over three years ago, was okay. Our second, an online business – Inkfast – continues to work a treat. Our third, re-entry in the retail ink category around a year and half ago, has been very successful.

What is especially good about ink is its efficiency. Ink customers rarely purchase ink and nothing else. We are using this category to drive sales elsewhere in the business. Also, we have a high stock turn (we order two or three times a week) and a minimal real-estate investment. In a high-rent shopping centre this is most welcome.

The key to making ink work is consistent aggressive marketing outside the business. This is the only way to attract new customers. With the right in-store offer, they come back again and again.

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Stationery

Neilsen Convenience Report

Newsagents playing in the convenience space ought to read the Neilsen Convenience Report 2007. It’s made available by Neilsen and Australian Convenience Store News – an excellent resource for anyone in the convenience space.

Page 22 has some interesting data on magazines – men’s magazines account for 47% of sales, Zoo Weekly is the top selling title. I suspect that Newsagents will find the rest of the magazine results fascinating – they underscore a point of difference non-convenience newsagents can embrace. They also highlight opportunities for convenience focused newsagents.

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magazines

Magazine recycling in New York

I was interested to read the reports last week of a ‘major’ magazine recycling initiative in New York. While the pitch is more about getting publishers to use recycled paper, the drive is for consumer engagement by using recycle bins.

In one report I found this:

A big recycling issue is newsstands, where only one of every four magazines is sold.

And I thought a sell through of 40% was bad. At 25% I’d close up shop.

Recycling is a big issue. Most Australian newsagents I know partner with local recycling agencies and ensure that there is little waste from magazines which have not sold.

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magazines

Get fit guys

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We’re running a get fit campaign at our busiest counter with this display of men’s fitness and muscle magazines. We also have packs of the Fit Deck – a fitness exercise program which benefited from some coverage in the herald Sun a few weeks back – on the side of the stand.

We figured that with life almost back to normal – school holidays over, work under way etc – it was a good time to visit men’s fitness. We were curious, however, to find more titles in the fitness category for women than men. We are currently looking at other titles with which to expand the segment.

By counting stock and controlling replenishment we track its effectiveness over the regular location.

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magazines

BBC Classic Drama

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The partworks year kicked off yesterday with a couple of launches. The one we are most interested in is BBC Classic Drama as we feel it best connects with our demographic.

To promote Classic Drama we have created a display in the entrance which sees 80% of traffic into and out of our store. It stands alone with good space on either side.

There is no point in promoting this in the usual partworks area – new issue partworks are high impulse purchases, hence the location.

Partworks customers are efficient in newsagencies. A couple of years ago I collated data from more than 100 stores and found partworks customers to be twice as likely to purcahse other items in a newsagency compared to those purchasing a regular magazine. This is a key reason we are happy to heavily promote new partworks.

Some reading this will want to comment about supply issues as causing too much grief for partworks. I agree it is a problem. However, I am confident that more effort is being brought to the table to resolve this than at any time in the past.

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magazines

Interactive retail

jumpcut movie:Easter Bunny

We’re planning for an interactive Easter. This is one of several characters we are bringing to have some fun. Watch him in action: click here or click the play button on the screen below. We spent the night rolling around the floor of the office in stitches of laughter.

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Gifts

Magazine KPIs

The Australian Newsagents’ Federation has asked for input on magazine KPIs for their discussions with magazine publishers and distributors. Here are the suggestions I have submitted for consideration:

TECHNOLOGY

1. Implementation of appropriate systems in supplier offices to enable scale out decisions based on current data and not data 13 weeks old as happens today.

2. Provision of free XchangeIT access for newsagents who provide compliant on time data consistently for 3 months.

3. Mechanism for advance warning of problems/issues with data and other IT challenges which impact on newsagent operation.

SUPPLY

1. Scale out to reflect title performance in that outlet with supply to be no more than 25% above recent sell through rates except in exceptional circumstances where the additional product is expected to sell due to cover feature or special promotion. With higher scale out to be accepted for an additional fee.

2. Offering of a carrying fee for titles which do not meet minimum performance criteria so that the newsagent is paid to carry the title.

3. Newsagent to be able to easily and electronically alter order quantities (i.e. without having to call a call centre and wait on line for too long)

4. Changed supply figures not to be altered without reference to newsagent unless such change absolutely supported by sales data.

5. No cut of supply below current recorded net sales.

6. No reissue within six months of last issue of a title.

RETURNS

1. Online returns to be implemented ASAP.

2. Returns to be credited within 48 hours of provision of electronic returns data or 7 days of provision of physical returns form.

3. Returns to be called no later than the date of the next issue of the same title going on sale.

4. Agreement of record keeping requirements for returns form and immediate acceptance in the event of a distributor losing a form and the newsagent proving local store compliance with standard practice.

ACCOUNTS

1. The threat of cutting off of supply to cease in cases where there is a legitimate dispute over the amount owed.

2. Agreement in independent arbitration in the event of a credit dispute – similar to an ombudsman approach. This could be something the distributors all fund like the telecommunications Industry Ombudsman.

I appreciate that some of these points will be contentious to distributors. I’d expect that newsagents, the people carrying an unfair portion of the financial cost of the magazine distribution model, would think the suggestions are fair, probably even too soft.

Hopefully there will be healthy debate around this issue. I am pleased to see it on the ANF agenda and newsagents being consulted.

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magazines

Prince kiss-a-lot

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Prince kiss-a-lot is a hit for Valentine’s Day at two of our newsagencies where we have stocked him. So much so that we’ve organised extra stock. Squeeze his foot and he sings My Girl. He sways along to the song too.

We have extended our range of plush following success over Christmas. Beyond Valentine’s Day, we are focusing on other card giving occasions – thank you, get well, new baby etc. We’re finding good quality plush sells well with a card – that’s why we have it located near cards.

I appreciate it’s not new, newsagents stocking plush, it’s our card-giving focus which I think is new. Oh, and that we’re playing at the high end of plush.

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Gifts

Promoting TV Week

tvw_0402_1.JPGWe have taken a different approach to promote the start of Logies voting in TV Week this week.

Rather than one big display we have gone for two smaller ones. TV Week as an impulse purchase so a counter display makes sense (see photo).

This location has been successful in promoting a range a of product – a different ‘story’ every week from stationery to lotteries to magazines. It works because regulars are not blind to the promotions, since they change.

The other display we have done for is above the Herald Sun and The Age on our main newspaper stand. This is also a successful magazine promotion location for us.

In each case we’re promoting outside what we’re told to do by the publisher. The key will be whether our approach drives the sales expected. While the displays themselves are not pretty, all that should matter is the sales result.

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magazines

Promoting Valentine’s Day messages

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Just as they did with the free light globe giveaway on Saturday, the folks at the Herald Sun have provided us with excellent point of sale and electronic marketing collateral for Valentine’s Day.

By getting this material early we are able to appropriately dress the store to drive sales. We’re also able to load the content into the software managing plasma screens at out Watergardens location.

Getting electronic content from other newsagent suppliers is not as easy.

We have a structured approach to using newspaper promotional material. Given that it’s usually a one-day event, we like to skirt the counter several days before and also set-up A4 posters at each register – reminding people of what’s coming. We also brief the sales team well in advance. On the day, we boldly dress the store the day of the promotion. By getting the material electronically we are able to print additional copies as needed.

Nothing special in all this activity – except that it takes a forward thinking supplier to help one achieve all this. This is why I’m so happy with Saturday’s globe offer and Valentine’s Day in the Herald Sun.

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Newspaper marketing

Valuable magazine display

Since we took over Quayside Newsagency in Frankston we have introduced two additional magazine promotional spaces. The photo below shows how we are currently using one of the display. A check of sales data today shows its value. We have sold 34 copies of Melbourne Wedding and Bride since it went on sale on January 18. Over the sale number of days following on sale for this title last year the newsagency sold 14 copies.

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What I especially like about the display is that Rhonda made it about more than just the Wedding and Bride guide. She added bags, ribbons and other wedding related items we sell.

In newsagencies limited to display space it is hard to support one off titles like this. ACP and Pacific titles get first bite at the good space because they have the top sellers. This is why in each of our newsagencies we have created space for our use alone, to promote titles and categories which say something about value proposition.

We measure the success, or otherwise, of each display and learn from the results. There is no point in a pretty display unless it works commercially for the business. This is business after all.

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magazines

A partworks conversation

I was pleased to have an opportunity to meet a week ago with Dorian Watkins, Sales Director for DeAgostini UK. DeAgostina is one of the largest partwork publishers in the UK.  It was good to talk about the UK magazine marketplace and the newsagency channel in particular and compare Dorian’s perspective with what he had seen on his latest Australian trip.

We also talked about the challenges of certainty of supply for newsagents who actively support partworks.  Dorian was with Peter Bissett, his Australian distributor, and a senior management representative of Gordon and Gotch, distributor to newsagents.  I know there is some good work being done between all parties to improve the supply model of partworks and better support newsagents who get behind new releases.  I am grateful to have had the opportunity to add to the conversation.

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partworks

Borders takeover scrutinised

The Sunday Age has an excellent report about the possible implications approval for the Angus and Robertson takeover of Borders bookshops operation in Australia.  The ACCC has delayed its decision to mid February.  Depending on how this  plays out, there could be an opportunity for newsagents.

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Newsagency challenges

Oversized Harpers Bazaar

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Check out the size of this special edition of Harpers Bazaar. It takes double the usual space and looks out of place in our traditional magazine fixturing. The price is also a concern: $39.95. Some newsagents will not put the title out because of fear of theft.

I don’t mind carrying titles such as this but I’d like a means to do it professionally and to be rewarded for the additional space and risk.

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magazines

Heath Ledger cover collectible

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I’d expect the latest issue of Empire magazine to sell out quickly given the Heath Ledger cover showing him in full costume from the new Batman movie.  Inside there is an interview done on the set.  One only has to look at the activity on eBay to understand the interest from collectors in Ledger.  I’m sure Empire will sell out.

We have been opportunistic and placed Empire in our high traffic women’s weekly section as well as with film titles.   We’ve done this because some Ledger fans will not browse the film section.  I figured we’re better off putting it where they shop and selling out early.

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magazines

Free energy saving globe offer

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The free energy saving globe with today’s Herald Sun (see coupon – left) is a good offer. Good for the environment and good for newspaper sales.  It;s a smart giveaway which will hlp the newspaper brand as well as the brand of those businesses which embrace the offer.

The folks at the Herald Sun have been helpful in ensuring we have enough globe stock for the give away and good point of sale materials. As retail-only newsagents this can be a challenge.

While redemption is available from newsagencies or Bunnings Warehouse, I’m okay with this given the nature of the offer, it fits with the Bunnings message.

We have gone hard and printed additional materials to dress the store and really embrace the offer.  We felt it was important to make more of this than the usual newspaper giveaway.

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Newspaper marketing

Steal a kiss

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We have dotted our floor with these stickers, leading to our Valentine’s Display. It’s part of the newsXpress Valentine’s Day marketing collateral. Steal a kiss it says. I haven’t seen many kisses stolen – maybe closer to the big day.

I like the idea of the floor sticker because it encourages interactivity. The stickers make a nice difference from t-shirts and other traditional seasonal marketing.

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Greeting Cards

Promoting old stock

An ad on Melbourne radio station Gold 104 last night was promoting the Australian Women’s Health Diary.  This is a title which newsagents were asked to return today.  Even more odd is that a call to Network Services, the distributor, reveals that stock is not available for two weeks.   Odd that.

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magazines

Paper, Online, Mobile

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The masthead at the website for The Sun in London makes their distribution model clear. The masthead is a message for the Australian newsagents who say that print newspapers will be as important to their business in ten years as today.  I love newspapers and will continue to actively promote them in my newsagencies.  however, I am not blind to what’s happening around me.

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Media disruption

Free Bear drives Valentine’s

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We’re giving away a thirty six inch tall Hallmark bear valued at $499.95 to one lucky customer as part of our Valentine’s Day promotion. Just about every newsXpress location has this fantastic promotion – newsXpress organised it nationally. It is supported with good point of sale and other merchandising material.

You know you’re on a winner when people of all ages from little girls through to grandmas walk over and look at the bear – often stroking its arm. I saw first hand yesterday that the prospect of winning the bear resulted in sales.
Giveaways like this are an important part of seasonal promotions. A walk around Forest Hill and Frankston tells me our bear giveaway is the best offer.

Beyond the prize, the bear is part of retail theatre, demonstrating that we are not set-and-forget retailers and making shopping more enjoyable.

I’ve been involved in promotions where there is a national or state based prize as well as promotions like this where the prize is for a customer in the store. I like a local prize better since one of your customers wins. You win too.

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newsagency marketing

Starving for Take 5

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As I predicted a couple of days ago, the cut in supply of Take 5 in the same week they are doing a major marketing push has backfired. We’re just about out of Take 5 and therefore not able to perform to our potential. A frustrating outcome forced on us by shortsightedness by the publisher.

This matters because newsagents are only short supplied on popular titles which are sold elsewhere. It’s the unpopular titles where we’re over supplied.

Starvation can be terminal folks.

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magazines