I know, I should not be shocked by the decision by Gordon and Gotch to increase supply of a title with a sell through of 30% to 45%. But I am. I am shocked that in this tough marketplace with flat or declining magazine sales Gordon and Gotch would send me more of something which struggles to sell in my newsagency.
Gotch’s own data would reflect that I usually sell 4 copies of this title. They have increased me from 10 to 14 copies.
In my view, this is unconscionable conduct. Given the renewed interest at the ACCC in unconscionable conduct under new Chairman Rod Sims maybe they could take a look at this. I am sure I have not been singled out by Gotch for being knowingly grossly oversupplied. Indeed, I know from other newsagents that Gotch is performing particularly poorly at the moment on oversupply. Newsagents carry the cost.
Magazine publishers who wonder why newsagents early return titles without thought have the reason right here. Newsagents use early returns to hit back at poor behaviour.
I’ve not gone to Gotch about this particular issue as I should not have to do this. They say they are the magazine distribution experts. I guess they are if you look at it from their perspective. These extra four copies are sent in an effort to get my cash and thereby become the banker, again, to the Gotch model.
For a company committed to building real partnerships with our customers, Gotch is failing based on consistent behaviour like this.
I consider their continued oversupply to be a breach of contract let alone appalling customer service.
Every magazine publisher with a title distributed through Gotch should be concerned by this behaviour which hurst the newsagency channel.