A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Month: November 2009

Warwick Todd book rips off newsagents

warwick_todd_book.JPGLike many newsagents I am sure we received Up in the Blockhole, a book by ‘Warwick Todd’.  Our margin is 30% – considerably below what it should be for a book.  It is also outside the range of book titles we usually carry – if only we were given the opportunity to say now.  The publishers of this book are abusing newsagents by accessing our channel.  They think they are doing a good thing giving us 30% instead of the usually 25% for magazines.  No!   This is a book.  If we are to carry it we should be supplied on the basis of a good book margin.

Network Services ought to have more sense than sending this to newsagents.  I received two copies.  Even if the margin was good, how am I supposed to tell a story with that?

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Book retailing

Wired magazine for the new Apple tablet?

There has been considerable reporting overnight that Wired magazine is being readied to be available on the much rumoured Apple tablet device.  MediaMemo has the story.

The publisher opf Wired, Conde Nast, is reportedly pushing for iPhone and other digital sales to be counted as newsstand sales in audits.  If successful, this drives a better advertising revenue outcome and makes the digital platforms more appealing to the publisher than is proving to be the case in comparing print advertising in newspapers and magazines and the rates attainable by their websites.

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Media disruption

Another magazine iPhone app

Us magazine publisher Conde Nast released an iPhone app this week to coincide with the launch of GQ magazine’s man of the year issue.  The Daily News has more on this.  This issue of GQ is available for US$2.99.

Smart iPhone apps connect publishers directly with new consumers for their product and provide alternative channels for some existing consumers.

The iPhone is an excellent device for reading articles.  It provides publisher with an opportunity to repurpose content created for print to a new medium and through this a new revenue stream.

Australian newsagents need to take note of these developments. By being informed we can develop our businesses accordingly.   By this I mean we can rinforce the value of the print magazine experience – play to our point of difference.  We do this by encouraging browsing, great customer service and adding value through loyalty programs etc.  We can also be careful about the range we carry – by being tougher in our dealings with distributors.  Our retail network is an asset we need to better leverage.

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Media disruption

Eco friendly calendars welcome

calendars_eco_friendly.JPGIt is good to see more calendars promoting their green credentials.  We have a range printed with soy-based inks on recycled paper.  Customers like that we have this option available for them.  I am impressed with the designs in the eco friendly range – they cover popular calendar categories.

Newsagents have an opportunity to own consumer minds on green products: pencils, journals, folders, office products, calendars, greeting cards and magazines as I have blogged about previously.  There are many options which position us well in this space.

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Calendars

Promoting Home beautiful with newspapers

fhn_homebeautiful_nov09.JPGWe are promoting the latest issue of Home Beautiful this week in our book-end display with newspapers.  This is the first time for this title in this unique location so it will be interesting to see how it performs.  Regulars here will know of the success we had recently with Men’s Health in this location.  We plan to run Home Beautiful here for a week – anything longer at this time of the year is a challenge.

It would be good to see publishers experiment more with collateral options – something which works on a narrow space option would be good for where we have limited space available to promote magazines.  I appreciate that this is a challenge because most newsagents would prefer the A2 posters currently provided.

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magazines

Challenges for newsagents in new newspaper distribution contracts from News Limited

In Queensland alone, more than 50 newsagents have abandoned their distribution runs and in some parts of Brisbane people can no longer get a newspaper delivered to their homes.The sustainability of newspaper distribution is one of the core issues we need to deal with and will be at the heart of the broader review of the overall system.

No-one can guarantee the future of any business, and it would be misleading if we were to attempt to do so. We don’t yet know what changes will be needed as a result of our review of the system.

The way consumers access and consume media is rapidly changing, along with shopping habits. These changing consumer demands are forcing us to review the way we conduct our entire business from how news is produced, the design and content of our newspapers to where and how readers access them.

We are also aware that while some newsagents continue to be successful, in too many parts of Australia, the current system of newspaper distribution is inefficient and not working as well as it should for newsagents, publishers or consumers. It’s getting more difficult for us to get our papers delivered to our readers.

The 2010 Agreements mark the first stage of a full review … to address the challenges facing the newspaper industry.

Our review will look at what’s necessary for the long-term sustainability of newspaper distribution. Working together may give us the best outcome but, regardless of the review’s outcome, we all need to accept change and adapt.

These quotes are selected from material sent with the newspaper distribution and retail contracts received by more than 2,000 newsagents from News Limited around two weeks ago.

Newsagents have another four weeks in which to make a decision as to whether to accept the new contracts.

I have read contracts sent to newsagents in various states. I have talked with many newsagents about the contracts. I have also been fortunate enough to have a discussion with senior management at News about the contracts.

I am not sure what I would do if I received one of these contracts. Having sold my distribution business three years ago and converted my shop to a sub agent relationship for newspapers, I do not have a direct contractual relationship with News Limited.

While the contracts have come as a shock to many newsagents, they should not be a shock to newsagent leadership or longer term newsagents. From the release of the current contracts ten years ago, newsagents were on notice that new contracts would come. We have also been on notice for years that the newspaper distribution model is under scrutiny. There have been countless studies, reviews, workshops and discussions – all driven by publishers, none, to my knowledge, driven by newsagent representatives.. The change, flagged in these new contracts, is that News has committed to making a decision within two years and that the signs in the contract paperwork are not encouraging.

New newsagents, those who entered the channel in the last three years, are disadvantaged by the new contracts. They have paid a multiple of net earnings which will take longer than the two years to recover. They bought into what was probably pitched as a stable, protected even, business. Now, they find that they have a business with two years, maybe longer, but only two years in which to bank.

The new contracts mean that goodwill paid for a newsagency will fall – probably immediately if a purchaser undertakes thorough due diligence.

Any newsagent with bank funding also faces an impact. Once the banks assess the contracts their lending terms and ratios for newsagents are bound to change since the existing sort of open ended contract provided the banks with a measure of security against which they would lend. I’d expect to see the debt to equity ratio to be reduced and loans for newsagencies harder to achieve.

When the contracts first hit, my initial hope was that no newsagent would sign them and that this act would bring News to the negotiating table. The reality is that News is not ready to negotiate a longer than two year contract because they don’t know what the newspaper distribution model looks like for them in two years. Some newsagents are saying that News knows and that they don’t have the guts to move against newsagents right now. Only time will tell if they are right. I suspect that News, corporately, does not know what the model will be – hence the two year period and the clarity in the contract documentation about what they will do over the next two years to assess the best model for their business.

I applaud News for putting in writing that in too many parts of Australia, the current system of newspaper distribution is inefficient and not working as well as it should for newsagents, publishers or consumers.

The problems for newsagents with the current newspaper distribution model are:

  • Newsagents cannot set the price for their services. Newspaper home delivery is a premium service. My sense is that consumers understand this and would be prepared to pay appropriately. Newspaper publishers, not just News Limited, have refused to give newsagents permission to charge a fee which is more closely aligned with the costs of providing the service.
  • Newsagents cannot control margin on the products they deliver.
  • Newspaper cover prices have not kept up with the CPI.
  • Newsagents are, in some states, forced to share in the financial cost of deep discounting.
  • OH&S issues with newspaper size sometimes and the number of papers to be delivered by a driver to break even.

As I have written here and elsewhere over the last five years, newsagents ought to lobby government for an independent review of the distribution of newspapers and magazines. This was deregulated by the Howard Government in 1999 and it would be appropriate for a review of this policy to be undertaken – the ten year anniversary would be a good opportunity. Such a review ought to look at the costs of each step and what the impact has been over the years on each step. Only an independent study will provide evidence necessary for a balanced discussion on the future of newspaper distribution.

The real issue is what the future of newspapers looks like. Know that and you will have the start of a plan for distribution newsagents.

I doubt that anyone, consumers, economists, share analysis, newspaper publishers or newsagents expects newspaper distribution to grow considerably. We are at best in a flat market and at worst in a declining market. The consideration of the future of newspaper distribution needs to be considered in the context of a pragmatic assessment of the medium and the environmental and economic costs associated with it.

The two years offered by News is two years. This is why, after much thought, I would probably sign the contract, get my two years and work hard to reengineer the business to considerably reduce reliance on newspaper related revenue in the two years.  Now is not the time to try and negotiate considerably different terms.  That time was in 1999 when the ANF leadership negotiating on behalf of all newsagents, failed them.

The way I see it, the two years gives me something and to many newsagents this will be better than nothing. Although, I acknowledge, that for some newsagents nothing is better than a negative something.

Yes, these are complex issues. My opinion is merely that. I don’t know if I am right. Newsagents will not know if they are right. For many, this will be a tough four weeks navigating to a resolution.

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Newsagency challenges

Selling Good Food magazine

fhn_goodfood_nov1809.JPGWe sold out of Good Food last week, within days of its on-sale. This was due to the good value sample bag which came with the magazine. We ordered extra stock and the Network Services Sales Based Replenishment program kicked in and ensured we received more extra stock than we ordered.

It will be interesting to see how many copies we sell over the next three weeks without the sample bag to support sales. Good Food works well for us so I’d expect to sell at least half the additional stock supplied. This would provide an excellent above average net sale result for us this month and tell us something about the title along the way.

We (newsagents and publishers) can get a bit caught up in premium offers and discounts on cover price and forget that the product is what really matters.  At least that is what I hope to see from the next three weeks.

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magazine distribution

smiggle for adults?

fhn_sorted_crea.JPGWe have put the new sorted range in from hiPP.  It is a stunning range and sits well between the regular stationery offer and high end office supplies.  sorted looks a bit like the smiggle range but for adults – that is the best way to describe it.

Completely planogrammed, the display is an excellent extension of our stationery / office offer.

We have placed sorted next to Christina Re because  we think the two products appeal to similar customers.

sorted is also in Myer and some other retailers.  It’s a high end product, not one you would expect to see in a newsagency.  That said, I am confident it will do well in our newsagencies.

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Newsagency opportunities

Publishers force us to early return product

australian_country_collections.JPGMagazine publishers don’t like early returns.  Early returns are the first line of defence they use when newsagents complain about poor performing titles.  Their case is that early returning denies the title an opportunity of reaching its potential.  While I accept this argument in some situations, it does not apply to most.

I early return when I have no choice because of space demands.  Take this morning, our country home section was full and we had a new title requiring space considerable.  Australian Country Collections had been on sale for six weeks and achieved only a 33% sell through in that time.  The performance of the this issue made it a logical choice for early return to free up space.  While this will not please the publisher, it was an essential decision based on title performance.

I’d also note that Australian Country Collections was due to remain on the shelf for another six weeks.   Three month on sale periods make us the bank, regardless of delayed billing.

Publishers need to understand that retail space in a newsagency is limited.  Title performance is a key factor in choosing titles for early return as is the space taken.  Australian Country Collections is chunky this month as it is bagged with an old issue – another reason it gets on the radar for early return.

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magazine distribution

Niiu – personalised newspaper service launches in Germany

Check our Niiu, a personalised newspaper which launched yesterday in Berlin. Subscribers build their own newspaper via the Niiu Website before 2 p.m., selecting the news sources and pages of interest to them from a range of existing newspapers.. The newspaper is printed and delivered next day. Niiu is aimed at students, who pay 1.20 euros. Non students pay 1.80 euros.  The personalised newspaper is delivered Monday through Saturday. Their initial taregt circulation is 5,000 copies.   Editors Weblog has excellent background on this story.

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Newspapers

Lagardere lessons in retail for newsagents

dsc00389.JPGI have been travelling a bit lately and have got to see several of the new Newslink stores at airports.  Lagardere, the owners of Newslink, can teach us a lot about floor layout and maximising opportunities.  Click on the photo for a closer look at the unit they have in front of their counter – it’s the unit in the middle of the photo.  On the side you can see there is a good range of confectionery.  On the baack of this unit is slat wall with other impulse product – I have seen magazines, travel items and even stationery.  It manages traffic at the counter and encourages a more efficient shopping basket.

While designed for high traffic transit locations, I know of some newsagencies where a unit like this would work.  There are others where a smaller version of this would work.  The key is that we need to experiment with our layouts to accommodate our diversifying range and customers.

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Newsagency opportunities

new moon products at Frankston

frank_new_moon.JPGOur Frankston team has created a stunning window display around the new moon products in time for the launch of the Twilight movie this week.  The display is promoting the new moon board game, calendars and gifts as well as magazines with new moon content.

Magazines are a key part of the mix in this promotion and motivation for our commitment – we are demonstrating their relevance in staying in touch with popular brands / stories / trends and that we are to go to place for these magazines.

Selling a board game for close to $30 is excellent, something we did not expect to see in a newsagency in Frankston. It says something about the value of pushing traditional product boundaries and wholly embracing a licence like new moon.

We are attracting new customers from this activity and this is key to the health of our business and the channel more widely.

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Newsagency opportunities

OZ Lotto $20 million jackpot timely

fhn_oz_20mil.JPGOz Lotto jackpotting to $20 million last night is timely in the run up to Christmas.  This will bring in additional traffic which we can leverage with boxed Christmas cards and other good impulse opportunities.  Jackpots for a couple of weeks taking us into December would be handy for traffic generation.  We’d make the most of this.

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Lotteries

Using old magazine retail space

frank_dancefloor.JPGThis photo shows how we are using the floor space saved from when the magazine fixture was removed two weeks ago. The new dance floor is currently home to a good boxed Christmas card display. Focus will change as the seasons move. What we have is considerably more flexibility than the old fixtures permitted.

While we are barely two weeks in, magazine sales appear to have been unaffected.

It is important that we look at space allocation in our newsagencies.  Return on floor-space is a good metric.  Given that cards have a margin which is three times that for magazines and, this time of the year, come close to magazines in sales revenue, the move is financially rewarding.

Having less magazine space has meant that we take more care with placement.  This is an outcome we wanted.  Too many magazine pockets makes us lazy – we do unnecessary waterfall displays to fill the space.  I see this in many newsagencies.  We now have fewer waterfall displays.

I may be too close to the changes to assess, but the magazine space feels energised from the changes.  Shelves are more full and this makes it feel more professional – if that makes sense.

Whereas previously we have the traditional long magazine aisles which ran two thirds of the length of the shop, we now have this open space where a magazine shopper gets to see more title facings.  It is like removing blinkers from the shopping experience.

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magazines

Promoting Christmas themed magazines

fhn_xmas_09_mags.JPGWe have setup a display of Christmas themed magazines at the front of our Forest Hill store. Mixed in with well knnown brands such as Family Circle, Better Homes and Gardens and the Australian Women’s Weekly Christmas Cookbook we have a range of other titles with Christmas features. All titles remain on display in their usual locations in-store.

We will leave this Christmas magazine display in place for at least a week, longer if we can withstand space pressure – it usually performs well for us.

Newsagents should try themed displays like this.  They demonstrate the depth of range in a newsagency compared to what shoppers see in a supermarket or a convenience store. Already we have plenty of Christmas themed titles.  Take n old card unit, as I have done, and turn it into a magazine unit for a while.

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magazines

Cleo and the free watch

fhn_cleo_watch2.JPGACP Magazines is pushing the free gift boundary with the watch attached to the cover of Cleo this month. It’s an excellent value gift and packaged without distracting from the magazine product itself.

We will sell out of Cleo I am sure.

What I am not so sure of is what this does for the magazine long term. Does it educate Cleo readers to expect more gifts? Does the watch get in the way of the new look product?

I have found slow growth the be more sustained in many areas of business and while some growth achieved with premiums like the watch sticks, I’d expect that more of the slow growth sticks.

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magazines

Angel flames – a great impulse purchase

fhn_angel_nov09.JPGWe sold eight packs of these Angel Flames from Jasnor in five days from a simple display in one location at our counter. This is excellent success, if only all counter offers would do this – and without posters or an over the counter pitch. The Angel Flames are often purchased with greeting cards, driving a more efficient basket.

We will leave the Angel Flames here to the end of the week and bring them back in a month or two. They are a brialliant counter offer.

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Newsagency opportunities

Gotch glitch slows magazine processing for some

A glitch in the Gordon and Gotch IT infrastructure meant that not all newsagents using the soon to be phased out original XChangeIT platform received their electronic invoices for today.  This caused considerable frustration as the newsagents affected, software companies, like mine and others, scrambled to find out the cause.

Once we found out that it was the old XChangeIT affected there was a feeling of relief.  There is plenty riding on the new platform and many of us have put out the call for newsagents to make the move to XChangeIT Link before the old EDI platform shuts down next month.

Hundreds of newsagents are yet to migrate.  Many, including those with software which will not work with the new XChangeIT Link will have to revert to manual magazine management.

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magazine distribution

VANA and ANF seek feedback on the newspaper contracts issue

VANA and the ANF have invited newsagents to send feedback on the News Limited newspaper distribution and retail contracts so that they may collate this feedback and forward it to the ACCC.

The time for active association engagement was two years ago, a year ago, hell even six months ago.  The associations should have funded a professional study covering newspaper home delivery and distribution best practice as well as assessing the future viability of newspaper home delivery.  Professional research from a world perspective could have seen the associations develop a proposal for News on the front foot rather than being left to react now.

Maybe I am missing something but I am unsure as to what is in the contracts which would concern the ACCC.  I would be more interested in a Government funded inquiry from the perspective of a deregulation policy review – no such review has been undertaken since the government instituted deregulation of the late 1990s.

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Newsagency challenges

Magazine circulation volatility

The magazine circulation numbers released last week indicate the sales volatility for magazines which we see at our sales counters.  They also mirror what I have seen in the newsagent sales benchmark data and covered here.

Competition between publishers is more intense than I have seen in years.  The demands on retailer time and space investment are also higher than I can recall.  This is forcing newsagents to make decisions on which titles to support and which need to find their own success.

The key to long term magazine success as I see it is the product.  A good magazine has more chance of long term success than an average product which uses cover price and  free gifts – these drive sales spikes but, I suspect, not sustained growth.  A secondary key factor is providing newsagents with good information with which we can make better decisions about a title.

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magazines

Old XChangeIT platform to close in weeks

The original XChangeIT platform used by newsagents for receiving invoices from magazine distributor will close for good in several weeks.  Only the new XChangeIT Link platform will work.  I will use this blog several times between now and the closure of the old platform to let newsagents know.  Newsagents should tell their colleagues.

The impact on a newsagency of not receiving invoices electronically is significant.  This is what will happen in newsagencies which have not migrated to the new magazine distributor controlled platform.

If you are not sure about the new link, Tower Systems is running free online training this week.  This is open to all newsagents.

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newsagent software

Books and magazines work together

fhn_books_magazines.JPGIt’s at this time of the year that newsagents need to get creative with use of space.  As the photo shows, we have moved books to be above magazines.  Rather than warehousing the books, they sell from this space.  It is certainly better than leaving them in boxes in a storeroom.  Books work in this location in part due to placement (where possible) of titles above magazines which appeal to the same customer.  The photo also shows how we are using double full face placement to draw attention to the books.

While not the best retail space in a newsagency, this ‘air’ above the magazine fixtures is working for us.

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Book retailing

Are newsagents about to be let down by an association again?

Australian newsagents (in the main) don’t support their associations because they fail to serve the needs of newsagents.  Rather than representing the newsagent community on relevant industry-wide issues, they continue to invest limited newsagent funds into commercial enterprises.  Their track record in this area is appalling.

Watch for at least one announcement from an association this week, maybe next, which they think will excite newsagents.

The announcement form a national association which would excite newsagents would be one on structural challenges facing newsagents.  That announcement will not be made because it takes leadership beyond the capacity of those at the table.  Instead, they focus on commercial deals of dubious value and which, too often, compete with existing long-established and newsagent owned commercial operations.

The best association model in the country right now is the QNF.   Good leadership, solid newsagnt support and excellent consultation with the membership.

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Newsagency challenges

Derwent Howard magazine mess

The collapse of Derwent Howard, publisher of a bunch of titles in Australian newsagencies, gets messier by the day.  Problems appear to have started with a shuffle between business entities with similar names – who employed people and published titles is a bit of a maze.

While on the surface, none of this directly affects newsagents, I’d note that we currently have stock from the company which is now under administration.  I’d also note that Network Services is a creditor with close to $900K owed according to The Australian today.  We are also likely to experience some bumps while titles move from publisher to publisher.

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magazines