A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Month: August 2012

US magazine sales fall 10%

US magazine sales fell 10% in the sin months to June 30, 2012.  Businessweek reports:

The Audit Bureau of Circulations said Tuesday that overall circulation, including subscriptions, was just about flat from a year earlier. But single-copy sales, which are more closely watched — because publishers make more money from them— continued to fall. Subscriptions are typically sold at a discount so publishers can increase their circulation and attract advertisers.

The industry group said that single-copy sales at newsstands and other retailers totaled 26.4 million in the first six months of 2012. That’s down from 29.1 million in the same period last year.

Check out the media decoder blog at The New York Times on this … fascinating.

Our magazine model is quite different here with over the counter sales accounting for a greater proportion of overall sales.

While we talk about digital and generational change having an impact on magazine sales, the products themselves have an impact. This is especially true in the mass market. For example, Weight Watchers in the US (325,000 monthly sales) lost 28% of sales. The question has to be – is this indicative of  a problem with the product itself.

Publishers need to look at this for every title reporting sales decline. They have to ask whether they are putting out the best product possible.

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magazines

It’s tough when you are competing with your supplier

I was doing some research last night on the Mont Marte art supply range using their website to check out nearby stockists.  I searched using several postcodes and each time Art Shed Online in Moorabbin came up in the search results first, listed as a partner.

I decided to widen the search from some Victorian postcodes into New South Wales and Art Shed Online in Moorabbin came up again – even though I asked the Mont Marte website to search for outlets within 5km of each postcode I entered.

The reason for Art Shed Online is listed first in these searches is that it appears to be owned by Mont Marte. That’s the inference from the website setup details at least.

While I have no quarrel with Mont Marte selling direct, I would prefer their website to take a fairer approach in listing stockists. Putting their own outlet ahead of their customers is unfair.

Suppliers should put their customers first, ahead of any direct sales outlet they establish.

I like the Mont Marte offer. I don’t like how they manipulate the search results on their website and treat their customers as second class citizens.

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art supplies

How do you use stands provided by your suppliers?

Most newsagencies in Australia have at least one stand provided without cost by a supplier. I am talking here about stands not funded with an initial products purchase. No, the stands on my mind are those sent by suppliers for free, stands which usually have supplier branding on them.

Too often, newsagents do not police how the stands are used. Too often the stands end up carrying products from other suppliers. This presents the wrong message to shoppers and disrespects the investment made by suppliers.

If a stand can’t be used for the purpose intended by the supplier it should be removed from the shop floor in my view.

We need to be serious and respectful about things like this – from the top of our businesses down.

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magazines

New partwork: Dora the Explorer Little Cooks Collection

We are promoting the Dora the Explorer Little Cooks Collection partwork right at the front of the newsagency, to connect with shoppers in the centre.  We also have some stock in the body of the store.

We have taken the opportunity to promote Dora plush with the partwork product … no harm in chasing an extra sale and showing our business as offering added value to the Dora fan.

With a massive TV campaign starting yesterday, the opportunity for newsagents with this partwork is excellent. Now is the time for a prime position display.

Core to the partwork offer is the putaway opportunity. This is where newsagents beat supermarkets and why supermarkets should not be used by publishers for selling partworks.

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magazines

Extending the reach of the Diabetic Living brand

We have promoting the new Diabetic Living cookbook with this display on one of the columns facing the front of the business.  Diabetic Living is a popular brand for us.

I expect this cookbook to sell well – hence the prime location placement.

We also have the title located with our diabetic magazines, including Diabetic Living, as well as with our regular cookbook titles.

We are also promoting the title in an email campaign to shoppers this week as part of our external marketing.

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magazines

Melbourne airport rips travellers off

Please excuse an off topic rant.

I am sick of being ripped off by Melbourne Airport. If you park there for less than a day you pay for the hours you’re there.  If you are there more than a day you pay by the day.  So if you park for 25 hours you pay for two days. Crazy.

The only way they can get away with this is their monopoly position. I can’t think of other businesses with a rip-off pricing model like theirs.

The airport was built by and run by the government for decades. Since privatisation, the fees have steadily increased yet the amenity has not changed.  Indeed, it is now harder than ever to drive into the airport. So we are receiving poorer service and paying much more for it.

What is happening at Melbourne Airport is not only about travellers being ripped off with excessive fees. It’s also about the impact on productivity. Thanks to poor traffic management and poor management overall we travellers have to allow more time before a flight to get to the gate.  This costs us time and time costs money.

Governments are happy to sell public assets for the cash. The suffering public all too often pay long after the transaction is completed.  I preferred Tullamarine under government ownership.

There, I feel better now.

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Social responsibility

Be careful about newsagency lease advice

I was talking with a newsagent last week who made some business decisions based on the offer of free lease negotiation assistance.  The lease advice assistance did not work out and the business has been lost.

Negotiating a lease is tough.  It requires a professional fact-based approach with accurate business data at the core.

Since the landlord is in control and makes the ultimate decision, it is not possible for anyone to promise a certain outcome. The best that can be put is an offer to support the newsagent in making the pitch to the landlord. The best support is in the form of a professional proposal.

The key is for the newsagent to be involved at each step of the way, alongside the advisor, the person offering assistance.

Leaving the job to someone else entirely is a risky move as you don’t know what is being said or whether they have an agenda other than what you need for your business.

If you’ve been offered lease advice or assistance, be careful. Agree on a process that keeps you fully engaged and which has your business needs at the forefront.

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retail leases

Featuring crosswords

Check out the display promoting crossword titles created by the team at one of my stores.  Using the black and white crossword wallpaper, the titles themselves really stand out.

We specifically chose to feature titles connected with popular magazine mastheads.

The crossword section is immediately behind this display – hence our selection of this location.

If you want to see the display in more detail, click on the image.

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magazines

Promoting Grand Designs Australia magazine

We are promoting the latest issue of Grand Designs Australia with this display on the aisle-end, facing the front of the shop. With the launch issue selling so well for us we want to try and do even better with issue #2.

In addition to this display we have Grand Designs Australia featured in our home and living section of the magazine department.

The Grand Designs TV show continues to perform well, providing excellent brand support for the magazine.  The TV tie in is a reason we’ll keep the feature display up for two weeks.

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magazines

Promoting Home Beautiful

We are promoting the latest issue of Home Beautiful magazine with this display in-store – located on a column facing shoppers as they enter to grab impulse purchases.

While not a massive seller, Home Beautiful responds to feature support – like this type of display. We are also supporting the title in its usual location with home and living titles – with a half waterfall.

Our in-store creative team played with the collateral and created something a bit different for us with this display. I like it.

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magazines

Promoting Cosmopolitan

We are supporting the latest issue of Cosmopolitan magazine with this feature display and a waterfall in the usual location for the title.

We also have Cosmopolitan in an impulse display unit at the front of the business, facing into the shopping mall.

We’ll maintain the three positions for this week and pull back to two during the weekend given time pressure. This aisle end display will be replaced.

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magazines

Relocating ink to behind the counter

We are preparing for some major moves in our stationery department (range and location) and wanted (needed) to move ink. We have just reviewed sales and decided to consolidate at the same time.

We chose the counter so that ink could be part of an impulse purchase – over the counter promoted – drive. This is prime space and sales will have to increase as part of the move.

While we have some more work to do on placement, our top selling items are in place and ready.

My personal preference for years has been to have ink in the body of the shop so that customers can touch and browse the product. In this store we have moved it to the coubter because we need the wall space for our rejigged stationery department.

The stationery changes are being made as part of a gift and other products move in the business.

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Stationery

Challenging newsagency tradition

On the weekend we experimented with a different entrance to our magazine department. While it may not look like much in the photo, in store the change was significant.

I was keen for the change for the sake of change itself.

Magazine departments look the same around Australia. By placing the units at the front of each aisle on an angle I was trying to get customers looking at the department differently and noticing the feature titles in the front units more than usual.

While the move made it harder for older customers and those with movement challenges to enter the magazine aisles, there is no doubt that the more people saw the titles in the front units – placed on the angle.

Another reason for the change was for us to look at the magazine department differently.  We are planning on some major shop floor changes and we want to take a fresh approach to some core departments. Central to the changes is the need for us to break from traditional in several areas, to reflect the fundamental changes occurring in retail.

I am leaving up to the weekday team to decide whether they keep this change in place, move to something else or switch back. Since I am not there every day it’s not fair to force on them a change which be a challenge to a reasonable group of our customers.

 

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magazines

Promoting the VTAC guide

Another of my stores is promoting the VTAC guide at the counter. Since shoppers don’t come in looking for the title we figured we needed to place it where they could easily add it to the purchase. Our plan is to give it two weeks here and in this time move a chunk of the stock we have received. We have achieved a 28% sell through in the last week.  As I noted previously, the guide looks good this year, visually attractive.

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magazines

Sunday newsagency management tip: give your employees data

We should give our employees business data and see what they suggest or actually do with this. I think we sometimes get caught up in micro managing and ignore the opportunity to leverage the smart and committed people we have working for us.

Here is the data I’d suggest you share with employees in a structured way:

  • By employee by week (whichever is easier for you): revenue and number of sales. Be sure to divide this by hour worked as hourly sales is the real stat you want.
  • By week: number of sales. As above, be sure to divide this by hour worked.
  • By hour for a week: number of sales.
  • Sales by selected departments for the week.

Putting this on a whiteboard in the back office gives people a guide of how they are performing and how key departments in the business are performing.

Providing access to this data can guide your employees to be more competitive with themselves. It also makes you more disciplined about gathering and reporting the data. This will enhance your understanding of the the performance of the newsagency.

Accurate data access regularly is often the difference between a successful newsagency and one not so successful.

In sharing the data, what you really want is an employee to come to you with ideas for improving their numbers and the numbers for the business. This is gold when it happens. Listen to their ideas and give them a go.

Stop being secretive about the performance of your newsagency. Your employees want it to succeed as much as you.

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Newsagency management

It’s nice being a destination store

As the only retailer in our area with the 2013 One Direction calendar, we have customers coming to us specifically purchase this item. Plenty of these customers have been referred to us by friends and through social media.

Most One Direction calendar purchases include items they may have purchased at their local newsagency or the supermarket. I say this because the calendar is the destination item, it’s what brought them to us – yet their basket usually includes more items.

Every one of these sales is a reminder of the value of a point of different, a destination product or service others will talk about and through this generate more traffic for you.

Oh, and the shoppers coming in are all ages from grandparents to kids.

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Newsagency management

Targeting photocopy business

We’ve placed a simple magazine impulse unit next to our copier. Right now we are promoting the latest issue of Women’s Health in this location.

With around 80% of copies in a typical newsagency being copying alone in the sale, we need to do more to drive efficiency from this service.  We will try a few titles in this location and see what works best.

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magazines

The weekend pitch with papers

This weekend we have been promoting Better Homes and Gardens as well as the latest Donna Hay with newspapers. We look at what is with newspapers three times a week: Monday, Wednesday and Saturday (sometimes Friday). The goal is to make newspaper shoppers more valuable with impulse purchases.

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magazines

All eyes on Melbourne for the next five days

The Gift Fair and Home and Giving Fair start in Melbourne today. These are two excellent events for newsagents to attend. Indeed, if last year is anything to go by, we should see between 700 and 900 newsagencies represented on the floors of these and related events over the next five days.

Plenty of these newsagents will be there for the full five days … yes, there is that much to see and that much value to gain.

My newsagency software company Tower Systems has been exhibiting at this event for five years now. From the first fair we realised the value of this event in reaching out to newsagents as it was the more proactive newsagents who attended. It’s been a contributor to our growth over the years.

Newsagents who embraced gifts five and more years ago are leaders in the newsagency channel. Many of them will be back in Melbourne again this year, looking for new products – often products you would not associate with a newsagency.

Based on people I have spoken with I expect to see plenty of newsagents at the events this year for the first time.

There will also be gift and homewares business owners at the fairs attending and sharing wonderful insights with newsagents.  these are people we can learn from by networking with them and talking business. That’s bonus value from attending events like we have have in Melbourne over the next five days.

Maybe I’ll see you there.  Tower is located at the Melbourne Showground venue.

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Gifts

If ACP Magazines is sold…

The hot topic for many involved in magazine publishing in Australia yesterday was the report that European magazine publisher Bauer was in negotiations to purchase ACP Magazines.

Several newsagents I spoke with during the day wanted to talk about what such an acquisition might mean.

The way I see it, ACP being sold to Bauer or some other established publishing business could be good for the company and magazine publishing generally. Good competition fosters good competition and this results in better products.

Magazines live or die by the value those reading them discover in their pages. A publisher purchasing ACP will help it deliver better products. A private equity player purchasing ACP is less likely to focus on driving value through content – in my view.

Newsagents can only sit and watch what happens with ACP with more than passing interest from the sidelines.

Check out a recent blog post by Colin Morrison, former ACP Chief Executive now based in Britain, about the challenges the company faces.

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magazines

Shop floor offers promote a stationery value proposition

We have been running shop floor based offers to show off stationery deals to shoppers entering the store for a card, magazine, newspaper or something other than stationery.

Strategically placed and carefully priced to drive impulse purchases, the dump bin offer is an effective way to make a point to shoppers – that shopping with us can deliver surprises … beyond good value opportunities we have become known for.

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Stationery

Too many Scooby Doo titles?

We received these Scooby Doo titles last week and wondered about their relevance to us.  Four titles, two copies each in a segment which is challenged in all but the top selling titles. I’d feel better about the titles if they were part of a broader Scooby Doo story, something I could build something more meaningful around. I am looking more and more for this, opportunities to take a title beyond a pocket and drive interest by retailers elsewhere in the business.

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magazines

It’s time for a code of conduct for newsagency brokers

Rather than getting involved in commercial deals outside the remit of a traditional association, newsagent associations should spend their time and newsagent money on association services. One such service could be the development of a code of conduct for newsagency brokers.

Newsagency brokers are vital to the renewal of the channel. They assess, package and promote newsagency businesses for sale. They chase the highest price for the vendor as their key goal yet they look for support from existing newsagents to help their businesses.

Some newsagents have paid more to purchase their businesses than real net profit can justify. Even one is too many.

One newsagent I spoke with recently shared the profile provided by the broker. It was a work of fiction.  The figures did not meet even basic accounting requirements.  Beyond the usual (an sometimes questionable) add backs, there was no accountability on the veracity of the claimed sales.  I know the business. The sales claimed were not being achieved in the business at the time it was offered for sale.

Brokers have an obligation to the future health of the channel.  Incoming newsagents paying too much to purchase their businesses will kill the channel.

I know some excellent brokers. This post is not about them. It’s about those who package businesses with information which inaccurately reflects the financial performance of the business.

We need a code of conduct for brokers. Newsagent associations could develop this if they consider themselves to be relevant to the businesses.  It would be money well spent.  Brokers who sign up and submit to auditing could get a seal of approval.  This could give buyers more confidence.

Of course, good brokers could establish this for themselves and pub list it on their blog or website.

Any newsagency broker code of conduct should be framed within the view of the incoming newsagent as they will be there in their business after the broker receives their commission and the vendor moves on.

18 likes
buying a newsagency